FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Fix Crew, we offer transparent and competitive pricing. Our fees are based on the complexity of the repair, and we provide upfront estimates so there are no surprises. We do not charge hidden fees, and our service call fee is waived if you choose to proceed with the repair. Additionally, we offer discounts for seniors, military personnel, and returning customers. We strive to deliver high-quality service at a fair price.
- What is your typical process for working with a new customer?
At Fix Crew, our process begins with a thorough consultation to understand the issue. We schedule a convenient time for an in-home visit, where our skilled technician performs a detailed diagnosis. Once the problem is identified, we provide a transparent estimate and explain the repair options. With customer approval, we complete the repair efficiently using high-quality parts. After the job is done, we ensure everything is working perfectly and follow up to guarantee customer satisfaction.
- What education and/or training do you have that relates to your work?
The founder of Fix Crew holds an engineering degree in electronics, which provides a strong technical foundation for diagnosing and repairing complex appliance systems. Our team of technicians is also certified and regularly trained in the latest appliance repair technologies, ensuring we stay up to date with industry standards and best practices.