5. Danny's Printer Repair & Laser Supplies
- 234 hires on Thumbtack
- Serves Manhattan Beach, CA
"Danny provided the best customer service we have EVER received with any printer/copier repair service. He is very responsive, knowledgeable, has excellent communication, and clearly goes out of his way to help in every way possible ... AND he keeps his commitment to his NO FIX-NO FEE policy. We encountered NO SURPRISES, except how responsive and helpful he is.
Our five-year-old printer was malfunctioning. We had already spent hundreds of dollars on parts and service through an authorized dealer technician, with no solution, which we explained to him.
Danny came out within two days (we were not in a rush) and provided more thorough inspection and testing than we had from the authorized tech. He could not determine the source of the issue, beyond what we had already tried, without us potentially spending hundreds of dollars more replacing additional parts that may or may not solve the issue, due to the modular nature of modern technology.
Danny provided us with a loaner while he investigated whether any solutions could be found for our machine, which involved a second trip for him to drop it off.
Because of the age of our printer and the amount we had already invested, we determined it was time to replace it and not waste any more of our money and Danny's time. So, Danny made a third trip to pick up the loaner.
Danny refused to accept any compensation.
We felt we at least owed him for his above-and-beyond customer support in this effort, and for the money he saved us by not "throwing good money after bad". He still refused, however, true to his no fix-no fee commitment. It is clear that he simply wants us to trust him with our future business.