Richard Lim Computer Repair

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Introduction: I am CompTIA A+ Certified with five years of PC and Apple computer experience. I have successfully fixed many computers. I have successfully bid for laptops that people want to sell as is, fixed and upgraded them, load an operating system, and sold them online. I also accept electronic waste for recycling. I have a trade school degree in Electronics Sales and Service. The challenge of fixing computers. I enjoy watching problems and issues solved or workaround found at reasonable prices. If the computer costs more to fix than to replace or it only will run unsupported old operating system like XP or Vista or OSX earlier than Mavericks, I do take the old computer to a e-waste recycling center if customer does not want to keep it. The customer will get an USB enclosure for housing the old computer hard drive to archive and get data files to the newer computer.

Overview

Hired 43 times

Background checked

1 employee

10 years in business

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2017

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9 photos

Reviews

Customers rated this pro highly for value, responsiveness, and punctuality.

Great 4.7

23 reviews

5

83%

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13%

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0%

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4%

Matthew m.

Oct 21, 2016

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Hired on Thumbtack

Great service, took time explaining everything.

Computer Repair

Adrian S.

Mar 1, 2017

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Hired on Thumbtack

fast service, reasonable price

Computer Repair

Art e.

Mar 19, 2017

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Hired on Thumbtack

Retrieved data from non operating laptop.

Computer Repair

Justin T.

Jul 6, 2017

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Hired on Thumbtack

Quick work for a fair price.

Computer Repair

Cecil A.

Aug 31, 2018

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Hired on Thumbtack

He needs to call his customers if he's running late. I had an appointment with him at 4 and not so much as a call from him. I called him and he stated he was running late. When he was analyzing my issue, he was pretty much trying to trouble shoot issues that I had already tried. Then he tried to sell me on something I didn't care for, another hard drive. When the issue was not resolved he demanded a $10 tip. We were at Starbucks, but I just told him I'd get him a coffee. When I gave him the constructive criticism of calling customers if he's running late, he gave the excuse that he thought my hard drive was another brand, which had zero to do with his lack of punctuality. In addition, he needs to brush up on his soft skills of learning how to talk with customers. He can come across as rude and aggressive. I'll never use this tech again.

Details: Mac (Apple) • Laptop • System error or blue screen • I travel to the computer technician

Computer Repair

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Richard Lim

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Minimum labor charge of $20 for diagnosis estimate cost, upgrade and troubleshooting, diagnostics and recommendation of action. For a clock battery or reset forgotten password, $5 plus what I paid Thumbtack to quote. I also make offers to buy and take away end of support old "dinosaur" laptops (Customer can keep the old hard drive for data) and electronic waste.
What is your typical process for working with a new customer?
Meet their computing needs.
What education and/or training do you have that relates to your work?
I am Computer Technology Industry Association A+ certified and Network + certified. I also have Microsoft certifications. I have an associate degree in Electronics Sales and Service from a leading trade school.

Richard Lim Computer Repair

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