FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We offer upfront estimates with no hidden fees. Diagnostic fees are applied toward the repair if you move forward. We also offer discounts for returning customers, multiple units, or bundled services — just ask!
- What is your typical process for working with a new customer?
We start with a brief phone or message consultation to understand your issue. Then, we schedule a visit for a detailed diagnostic. You'll receive a clear estimate before any work begins. Once approved, we proceed with the repair — fast, clean, and professional.
- What education and/or training do you have that relates to your work?
All of our technicians are factory-trained and certified for major brands like Samsung, LG, GE, Whirlpool, and more. We regularly update our training to stay current with new technology and best practices in appliance repair.