Gregor S. says, "Michael (the electrician who did the work) did a great job. We had 7 little projects we'd put off forever. He came in and took care of it all in about 2 1/2 hours. He replaced bathroom lighting, fans, a plug and a switch and installed a new hanging light in our dining room. It all looks & works great now.
Now the bad news. We had scheduled someone to come out on Wed the 6th to do the estimate. My wife & I got home on Tues the 5th to a message on our voicemail saying he'd come out and no one was home and to call him to let him know what was up. I called at 6pm and left a message for him saying the appointment was on the 6th & please call back to confirm. No callback that night or the next morning, so I called at 930am. David(the owner) cellphone was garbled (just like on the phone message) but we confirmed he'd be over that afternoon. He arrived and started the estimate only to find his tablet & cell didn't have reception so he had to drive down the block to connect and get the estimate on his tablet. We set a tentative date to get the work done, but he couldn't confirm til he got reception again. I didn't hear back from him for days, so I texted him 3 times on the 2 numbers I had for him, no response for 2 days but he finally confirmed the date we'd talked about.
When Michael was done with the project, I wanted to pay by card but his tablet (on the same Verizon service) wouldn't work either so I ended up having to pay by check. He said I'd get an email receipt. That showed up but it didn't show what was done, the balance that was owed or how I'd paid, it just show $0.00 and some terms & conditions. I emailed back for a detailed receipt and got no response. I called David and he said he'd send it. The first email showed a higher balance than what was agreed upon and no payment. The second finally had all the details of what was done, the correct amount & that it had been paid by check in full.
If you have the patience to get through the mediocre customer service aspect, at least the job was done well."See more
