MacDaddy Technology Experts

San Francisco, CA

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About this pro

How does your service stand out?

We work hard to exceed our client's expectations not just meet them. Our impeccable service & world-class support has helped us earn Thumbtack's "Top Pro" badge of honor! Thumbtack's Top Pro program celebrates professionals dedicated to delivering outstanding customer experiences maintaining a perfect 5 Star rating! With over 50 positive reviews & recommendations, Thumbtack has awarded us "Best of 2015"

What do you enjoy about the work you do?

I am passionate about technology and amazed how significantly it has changed our world. My mission is to empower others through technology & help them realize the potential it has to transform & change their lives.

Location

San Francisco, CA 94117

Background check

Complete

Years in business

6

Number of employees

3

Times hired on Thumbtack

144

Reviews

65 Reviews
  • Guillermo G. Jun 23, 2017
    Network Support Services
    Verified Review
    Pete was great! Excellent IT, and very helpful.
  • Thumbtack Customer Jun 20, 2017
    Too pricey for the amount of work done.
  • Akash K. May 31, 2017
    Network Support Services
    Verified Review
    Work well done.
  • Adri S. Apr 25, 2017
    Data Recovery Service
    Verified Review
    Really knowledgeable.
  • Lynndal D. Apr 16, 2017
    Router Setup and Installation Services
    Verified Review
    Got exactly what I asked for.
    Fixed the problem with my internet speed and was conscious of the time being spent. Very happy with the service.
  • Gareth D. Mar 2, 2017
    Router Setup and Installation Services
    Verified Review
    Great service
    Very helpful feedback, didn't try to upsell, would happily use again
  • Amy M. Feb 28, 2017
    Apple Computer Repair
    Verified Review
    mac expert indeed
    Oh wow, let me just tell you how great Pete was. He was able to accommodate a last minute request, kept us updated on his arrival when his morning appt ran a little late, and then fixed every problem that we had! He even added extra security. We're now working on another list of things that we'll need his help!
  • Liz M. Feb 23, 2017
    Network Support Services
    Verified Review
    MacDaddy Saves the Day
    Pete responded right away and was able to help me in a remote session. I will contact him again when I need tech support. He also got me started using Venmo for payment. What a great system!
  • Linda A. Feb 20, 2017
    Printer Repair
    Verified Review
    MacDaddy Technology Expert the Way to go for all your IT issues!
    Pete was extremely helpful. And not only helped me set up my new printer but also understood my level of (in)competence and gave me lots of shortcuts to employ in the future. He's definitely someone I would recommend. Knowledgeable, patient, kind! What else could anyone ask for!
  • Liz N. Feb 20, 2017
    Computer Repair
    Verified Review
    MacDaddy is My Superhero!
    MacDaddy is my Superhero! My computer was a mess! Crashes, freezes, odd messages...etc That was before Pete Avila came to work on it. Pete did a great job of explaining what he thought was going on with my machine, as he was working on it. I am a long time Mac user but Pete was able to show me some new shortcuts and ways to keep my files organized. I will gladly recommend Pete to anyone who is having computer problems.
  • Micah P. Feb 4, 2017
    Home Theater Component Installation
    Verified Review
    Pete was great to work with. Not only did he set up a Sonos wireless speaker for me, but while he was here he also made some improvements to my Apple TV and gave suggestions on how to improve my wifi, all without charging more than what we had agreed to originally. He even took his shoes off when he came into my house without me asking, something I always appreciate. I'd definitely hire Pete again.
  • Jesse L. Jan 27, 2017
    Router Setup and Installation Services
    Verified Review
    Speedy WiFi throughout house
    Very thorough and careful to make sure we have the optimal set-up
    Pete A. Feb 2, 2017

    Hey Jesse! I'm so glad we decided to get rid of the wifi extenders and upgraded ur wireless router to Netgear's latest and greatest Tri-band Orbi mesh router! The Orbi app made installation easy to setup and was the best choice considering you have over 3500 sq ft that needs wifi coverage and over 30 devices that need to connect to ur router! You are now set up to take full advantage of ur ISP fastest speed throughout ur property! Last Speedtest result was over 200mb download 15mb upload!! No longer do ur devices need to be in close proximity to ur router to get 5ghz speed & performance. All ur devices (Nest Thermostats, Protects & Indoor/Outdoor Drop Cam & Drop Cam Pros, Complex Sonos Sound System, Smart TVs, PC & MacBook Air laptops & iPhones, iPads, Androids) will automatically find the fastest band that are supported!

  • John H. Jan 13, 2017
    Printer Repair
    Verified Review
    Contact???
    Contacted me, gave the info needed and never got back to me. I fixed the problem myself finally.
  • Darlene S. Dec 1, 2016
    If you are a small business in need of a reliable tech, Pete's the Tech Expert you've been searching for!
    If you are a small business in need of a reliable tech, Pete's the Tech Expert you've been searching for! Pete arrived on-time & prepared for our appt! I was impressed with his patience & understanding dealing with technically challenged people like me . He explained things in simple non-technical language that i could understand & follow. With his guidance, I felt empowered to make my own informed decisions about my Nest system. MacDaddy is a pro you can trust & I will recommend him to all my friends & family
  • Philip D. Sep 12, 2016
    Router Setup and Installation Services
    Verified Review
    Not sure what happened here
    Cancelled on appointment and never followed up
    Pete A. Sep 14, 2016

    I am so sorry for cancelling our appointment last wk. Ur business is extremely important to me and I'm sorry ur experience was negative. Unfortunately there were circumstances beyond my control that prevented me from honoring our scheduled appt. I had hoped 24 hours notice was sufficient and I apologize if this inconvenienced you in any way. I should have followed up and gotten back to you in a timely manner. That is not acceptable in my book and hope you will give me a chance to make it up to u. If u haven't found a pro to help u set up ur router, I hope u will reconsider allowing me to help you get ur wireless network set up and optimized. Thank u taking the time out of ur schedule to share ur experience.

  • Ed S. Sep 4, 2016
    Computer Repair
    Verified Review
    I plan to report my experience to the police.
    I requested a search for viruses and malware function. I believe the person who showed up at my door, "Pete" is a fraud. He hacked into my computer into my computer changing my Apple password and wiped out the password on my bank account. I think MacDaddy may be victim of stolen identity and would like to to talk to some one from Thumbtack about my experience. Until this situation is corrected I strongly advise AVOIDING MacDaddy. I request some one from Thumbtack contact me as soon as possible as I plan to report my experience to the police.
  • Carol M. Aug 23, 2016
    Computer Repair
    Verified Review
    install a complicated app
  • Peggy B. Aug 18, 2016
    Printer Repair
    Verified Review
    Pete was extremely knowledgeable and helpful. Not only did he find the problems with my multi-function printer (I've just about worn it out), he made some good recommendations for a replacement.
  • Mr. V. Aug 16, 2016
    Computer Repair
    Verified Review
    Very knowledgable, helpful and patient. I would recommend him to friends and he is worth it. I will be using him again.
  • Donald H. Aug 16, 2016
    Router Setup and Installation Services
    Verified Review
    Pete was great! Thorough, expert, and proactive. He'll be my go-to guy for IT from now on.
  • Jorge G. Aug 8, 2016
    Computer Repair
    Verified Review
    I decided to go with Pete, because of his willingness to provide possible solutions over the telephone as I explained the issues I was having. He solved the problem with my MacBook Pro and also recommended the best external hard drive. The only draw back is that he located close to downtown San Francisco and I’m in San Bruno, which means a commute to go meet with him depending on traffic. He is pretty good about answering questions by text or telephone, I felt comfortable dealing with Pete, as he is professional and trustworthy, overall my experience was a pleasant one.
  • Anthony P. Aug 5, 2016
    Computer Repair
    Verified Review
    I did'nt need there services after all. But they were very understanding about it. That was very comforting.
  • Emmanuel P. Aug 3, 2016
    Printer Repair
    Verified Review
    System error code 085-01 He fixed the problem with reasonable price.
  • Susann R. Jul 31, 2016
    Computer Repair
    Verified Review
    He was very considerate of the time and worked with me on a solution.
  • Robert S. Jul 28, 2016
    Printer Repair
    Verified Review
    He solved the problem quickly and in a pleasant way.
  • Greg B. Jul 20, 2016
    Computer Repair
    Verified Review
    Our Imac fell off a chair and dislodged the RAM. Not only was he able to get it back up and running, he made sure it was working at optimal speed He also shared some additional "apple" insights that we were completely unaware of. If you have an apple device and need help, Pete's your guy.
  • E.Z. W. Jul 18, 2016
    Computer Repair
    Verified Review
    He did resolve the main issue and I will have him return to follow up on the other issues.
  • Jeff C. Jul 6, 2016
    Computer Repair
    Verified Review
    Have received an exceptional service, fast and reliable from Pete.
  • Andrea W. Jul 5, 2016
    Apple Computer Repair
    Verified Review
    Pete was a clear communicator, was prompt in his responses and got my back up and connectivity issues resolved. I would recommend him !
  • Janis B. Jun 14, 2016
    Router Setup and Installation Services
    Verified Review
    This was our first time hiring a tech guy for our home and so glad we chose MacDaddy He helped us set up a new complicated router and suggested a new inexpensive modem as well to get the best speed from our service. We were able to quickly purchase the modem at Target during his visit. Besides setting that up and getting us better speeds than we dreamed he gave me great info on how to lower my Comcast bill and upgrade my operating system on my old 2009 MacBook. It's like a whole new internet day over here! This guy is smart, efficient, and super nice. Will be calling him again for any future tech needs.
  • Marco R. May 26, 2016
    Computer Repair
    Verified Review
    The morning following logging off, my screen would not come up. Pete carefully and thoughtfully guided me through the remote procedure he was to use to restore my computer. He did that and removed malware to ensure the computer ran at optimum. He also made a folder for my desktop clutter, so start up is quicker. He showed me a few tricks I will be able to use in the future. Thanks Pete!
  • Laura C. May 25, 2016
    Computer Repair
    Verified Review
    Pete was extremely helpful and careful to get as much done as possible in the time allotted. He raised awareness about all sorts of issues I didn't even know where a problem, and also solved my main concern. Thank you!
  • Rich F. May 21, 2016
    Computer Repair
    Verified Review
  • Bharat W. Apr 29, 2016
    Technology Support Service
    Verified Review
    One of the best guys I have seen in a while. My situation was a bit unusual as in I knew what I wanted but needed some investigation to figure out the extent of the problem. Pete was open to unknowns and approached the issue methodically. Will ask him to help again in the future for sure.
  • Wally L. Apr 17, 2016
    Computer Repair
    Verified Review
    Pete did a great job for me in eliminating malware, speeding up my macs with new ram and installing external hard drive for backing up my files. He is very experienced, professional and personable.
  • Ad-min A. Mar 23, 2016
    Technology Support Service
    Verified Review
  • Jay C. Feb 28, 2016
    Computer Repair
    Verified Review
    This Dude knows his STUFF
  • Tommy S. Jan 7, 2016
    Apple Computer Repair
    Verified Review
    Pete was super helpful and fast. Recommended!
  • Chelsea R. Nov 9, 2015
    Home Security and Alarms Install
    Verified Review
    Pete installed security cameras for us and did a great job! He was prompt, friendly and knowledgable. Will definitely call him again for future jobs.
  • David M. Nov 1, 2015
    Network Support Services
    Verified Review
    Perfect service and outcome! Perfect. Thank you Pete!
  • Virginia M. Oct 19, 2015
    Computer Lessons
    Verified Review
    I have not yet actually hired Pete. We did talk by phone and I was very happy and impressed with him. I will be calling him as soon as the need arises. I do thank you and thank him for the courtesy. . .
  • Eugenia P. Oct 16, 2015
    Apple Computer Repair
    Verified Review
    This was my first experience with a Thumbtack provider, and I'm sold on the quality of expertise and service that I received and continue to receive from Pete Avila. He was thorough, accommodating, patient, educational and professional with a sense of humor and ease. For future technical services, I'll definitely be calling Pete again, and will recommend him to any of my friends with similar needs. Thank you Pete for such solid and reliable support.
  • Amy D. Oct 14, 2015
    Network Support Services
    Verified Review
    Awesome! Will hire again. Was very patient and got everything I needed up and running
  • Jacqueline N. Oct 3, 2015
    Network Support Services
    Verified Review
    Pete was extremely professional all around. He was excellent with scheduling the appointment and arrived on time. He has a very calm demeanor which is helpful when dealing with stressful technology issues. I would certainly recommend Pete.
  • David M. Sep 28, 2015
    Computer Repair
    Verified Review
  • Matt B. Sep 25, 2015
    Network Support Services
    Verified Review
    Pete was very responsive to my messages.
  • Ryan S. Aug 28, 2015
    Network Support Services
    Verified Review
    Couldn't have been better. He knows his stuff!
  • Jeff T. Aug 24, 2015
    Computer Repair
    Verified Review
    Pete was outstanding, and I would recommend him to anyone. As a Mobile DJ, I was having serious issues with my laptop. Not only did he solve what two top Apple Pro representatives couldn't handle, he also shared very useful information from his background as a DJ & radio station producer. Look no further my friends.
  • Christopher M. Aug 13, 2015
    Computer Repair
    Verified Review
    Pete's really fantastic, he focuses on quickly getting to the heart of your IT issues without wasting time. Very knowledgeable and personable, not always two things that come together. Highly recommend
  • Philip F. Aug 5, 2015
    Computer Repair
    Verified Review
    I had a real problem. Pete Avila arrived at the appointed time, returning to complete the job in over three days. When I had a later question, he sent me the instructions for resolution. I will definite request his services in the future.
  • Randall D. Jul 16, 2015
    Network Support Services
    Verified Review
    Pete was knowledgeable, serious and trustworthy, and really dug in on setting up my Apple network in a seamless and secure way - in a challenging wireless network topography. I'll bring him in again for more work on my computer.
  • Peter C. May 28, 2015
    Computer Repair
    Verified Review
    A thoroughly experienced Apple genius, dedicated to helping his customers.
  • George P. Mar 28, 2015
    Data Recovery Service
    Verified Review
    Pete is the man. I had a broken hard drive and was sure that I had lost tons of pictures from the last few years; Pete took the time to talk through what happened before the drive failed, and gave a clear explanation on what he'd do to diagnose and retrieve the data. He was able to retrieve all of the photos on this disk, and was extremely flexible on picking up and dropping off the media — he even picked up a new thumbdrive to store all of the recovered photos. Can't recommend him enough; solid guy, great at what he does, and super easy to work with.
  • Stewart L. Mar 20, 2015
    Data Recovery Service
    Verified Review
    Pete was great - responsive and easy to work with. He both took care of challenges and educated me. Do not hesitate to use him!
  • Larry B. Feb 23, 2015
    Apple Computer Repair
    Verified Review
    Pete MacDaddy was awesome! He was pro-active in calling before his arrival to gather information so that he could expedite his service in a timely manner. Once he arrived, he was professional and knowledgeable. Go MacDaddy!!
  • Jim H. Feb 9, 2015
    Apple Computer Repair
    Verified Review
    Pete is very meticulous and works hard to ensure all your needs are met. He'll research any unsolved issues until they are resolved.
  • Aileen A. Oct 6, 2014
    Data Recovery Service
    Verified Review
    My daughter spilled water on my MacBook Pro 14" Retina Display. I thought my laptop was toast, but Pete came and fixed it right up. He does very meticulous work. He is very friendly and easy to work with. He also helped me figure out a backup plan for my data. I have a background in Information Technology, so I speak from experience when I say that I highly recommend him for any of your Apple or Wifi network needs. Also, his prices are competitive and fair. Thanks Pete!
  • Kelly H. Jul 1, 2014
    Apple Computer Repair
    Verified Review
    Pete is the best. I would gladly recommend him to anyone for Mac and computer technical support. He is punctual and professional - always quick to follow up. What more can I say?
  • Clyde S. Jul 1, 2014
    Apple Computer Repair
    Verified Review
  • Amanda M. Apr 8, 2014
    Apple Computer Repair
    Verified Review
    Computer is running perfectly! Super happy with customer service and helpful knowledge he gives on how to better use my computer.
  • David A. Apr 8, 2014
    Computer Repair
    Verified Review
    Pete confirmed our appt.1 day prior, he arrived on time..his experience with technology & computers are excellent! He answered all of my questions & offered plenty of tips with my IMAC, with his easy going demeanor, you know he's someone you can trust! We even scheduled a 2nd appt.Thanks again Pete!
  • Raja R. Jul 8, 2013
    Data Recovery Service
    Verified Review
    I recommend Pete very highly. I dropped a glass of water on my MacAir (keyboard) and needed to retrieve data and get the laptop working. After going to Apple store and them recommending services - the total bill was expected to be around $2500 or so far more than a new one- That said, my backups failed and thus needed mine fixed. I found Pete on thumbtack and he was terrifice. 1 Responsive to my inquiry. 2. Diagnosed the problem in layman's terms and explained course of action. 3. Provided price per hour and general estimate. 4. After selecting him (reviewed three others and none came close to Pete's knowledge and real person demeanor) he met me at a place of my choosing and general time, started work right away, forecast certain difficulties he would face - and they came true - then tackled more serious issues during the fix and managed them well all the while communicating with me what he was doing, why, how much time he would spend. In the end, he helped bypass the need to through Apple to fix the entire computer and for about less than 1/2 the cost it would have through them. Pete is very professional and personable, honest, gets the work done while all the while letting you know what's happening - I wish more people i knew did their job this way! Hire him - I would again no questions asked. Regards, Raja Ramachandran
  • Bruce K. Apr 9, 2013
    Computer Repair
    Verified Review
    Good work; very knowledgable. Came very prepared with all necessary tools, accessories. Would hire him again!
  • Ivy X. Dec 19, 2012
    Data Recovery Service
    Verified Review
    Pete was extremely helpful, professional, and honest. He helped me recover all my files with no problem and gave me his professional advice as to what to do next. Not only is he highly responsive and accessible, he also follows up with you to check on his work. I highly recommend Pete for help with your Mac computers.
  • Carina S. Jun 4, 2012
    I have needed Pete's expertise on many occasions. I have a desktop computer, laptop and iPhone - he knows them all. He worlds by phone, email or in person. He has been helpful on issues with iPhoto, email, mobileme/icloud, double passwords, and a host of other things. If he doesn't have an immediate answer he has the resource. He has recovered photos from the sd card on my camera (after I deleted them from my computer) and downloaded hundreds of videos that seemed locked in my video recorder. He is constantly teaching me ways to upgrade my devices, apps I should get and software that would be helpful given my idiosyncrasies. He has come to my house the same day or the next day when it was urgent. I work from home and don't have office support. For me, not having to go to the apple store with my big desk top is worth his hourly rate.

Q&A

What education and/or training do you have that relates to your work?
I have a comprehensive understanding of OS X with extensive experience working in Jaguar, Panther, Leopard, Snow Leopard, Lion, Mountain Lion, Leopard, Snow Leopard, Yosemite, Mavericks, El Capitan & Sierra. As a former Apple Store Expert, Genius, Creative & Business Specialist, I have facilitated hundreds of workshops & taught even more One to One personalized training sessions. As the co-founder of Moulton Street Studios & founder of Chop Shop Studios, I became a digital audio expert fluent in all the major sequencing & editing software like Pro Tools, Logic Studio Pro, Digital Performer, Reason & Ableton Live. Recently, I am certified & trained to install the latest mesh network routers like Eero & Netgear's Orbi. I am also a certified Nest Pro Installer qualified to install Nest Thermostat, Nest Protect, Nest Cameras, Google Home and Skybell Pro. I am currently working on my locksmith certification so I can install a variety of electronic smart locks.
How did you get started doing this type of work?
I discovered my passion for technology while attending UC Berkeley. I started DJing to put myself through school, and bought my first Macintosh IIci desktop to start producing and remixing my own music! Eventually, I opened my own digital recording studio Chop Shop Studios, and taught myself how to edit and sequence on my Mac because I couldn't afford to pay a pro to engineer my music. After an illustrious & successful career in the music business, I went on to work for Apple as a Business Specialist, Genius, Creative and Expert at Apple Store Chestnut Street where I received invaluable training and experience.
Describe a recent project you are fond of. How long did it take?
Recently I network routers in both commercial and residential applications. I am very impressed with this new technology and love how versatile & easy mesh network routers are to set up and control from iPhone, Android, Mac or PC. Say goodbye to dead spots, inconsistent speed & dropped or spotty wifi! Say hello to Eero, Orbi and Luma!