FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is very competitive. I do my best to honor all quotes, however there are times when the Thumbtack system submits inaccurate quotes. I am happy to engage in conversations aimed at resolving these mistakes with a fair and equitable outcome for all involved. Pricing for TV mounting is based on the job. All other pricing is hourly. Occasionally I raise my hourly pricing, but once you are my customer I will grandfather the rate that made you my customer. I actually still do work for customers that I've had since 1999, and at that 1999 rate (smile). I only accept cash and PayPal (5% processing) as payment. You don't have to be a PayPal customer to pay through PayPal. You only need to have a valid credit card. I do not accept personal checks.
- What is your typical process for working with a new customer?
I am always looking for new customers. I truly believe that an understanding is a beautiful thing. I try to be a transparent as possible, and keep all lines of communication open. I don't mind texting, and I know that it is the preferable mode of communication today. However, if at all possible I always try to have at least one phone conversation with my customers before each job. I like to feel like I know what to expect before arriving at a customer's home. I also like for my customers to feel comfortable that they have made the right choice in a provider.
- What education and/or training do you have that relates to your work?
I have a BS degree in Computer Science. Surprisingly it sometimes comes in handy when dealing with some of today's "smart" TVs as well as some of the audio receivers, and universal remotes (Harmony/Logitech), triggers, security systems, cameras, etc. However interpersonal skills, and OTJ (on the job) training have proven to be most valuable to me as I am faced with unique situations and personalities daily.