FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t charge by the hour: Our pricing is based on the details of your home, including the number of bedrooms, bathrooms, and square footage. When requesting a quote, feel free to include your home’s square footage along with the number of rooms and bathrooms. It helps us give you the most accurate pricing upfront. We also offer carpet cleaning and grout cleaning as add-on services. If you’re interested, just let us know and we’d be happy to include those in your estimate!
- What is your typical process for working with a new customer?
We like to keep the process simple and communication clear from start to finish. Once you decide to work with us, we’ll continue communication directly, find a day and time that works best for your schedule, and get your address and confirm the details of your cleaning. Then you'll receive a confirmation message with everything you need to know about your appointment. We’ll send you a reminder the day before your scheduled cleaning, followed by an ETA update on the day of service, so you’re always informed and know what to expect. Throughout the cleaning process, we stay in touch and are always available if you have any questions. Our goal is to make the entire experience as smooth and stress-free as possible.
- What education and/or training do you have that relates to your work?
My approach to cleaning comes from a lifelong appreciation for maintaining a clean and well-cared-for home. Growing up in a culture where home care and cleanliness are a CONSTANT part of daily life, I developed a strong attention to detail and a deep understanding of the importance of maintaining a truly clean and well-cared-for home. Since starting Steam & Foam Cleaning Services, I’ve continued building on that foundation by learning from experienced cleaning professionals, refining our processes, and focusing on the best techniques and products for different surfaces and cleaning needs. I also make sure these standards and attention to detail are shared with my team so we can provide a consistent, high-quality experience for every client.