FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the space, the type of cleaning required, and the frequency of service. We offer competitive rates and tailor our quotes to each client’s unique needs—no one-size-fits-all pricing. There are no hidden fees, and we’re always transparent about what’s included. We also offer discounts for recurring service contracts (weekly, bi-weekly, or monthly) and bundle deals for clients who need multiple services. If you’re a new customer, ask us about our first-time service discount!
- What is your typical process for working with a new customer?
Initial Contact: We start with a quick phone call or message to understand the basics—your type of space, services needed, and schedule preferences. Walkthrough or Virtual Assessment: We’ll schedule a free walkthrough (in-person or virtual) to assess the space and discuss your priorities. Customized Quote: Based on the walkthrough, we provide a detailed quote with clear pricing and service options. Scheduling: Once approved, we schedule your cleaning at a convenient time—whether it’s a one-time service or recurring. Service Delivery: Our trained team arrives on time, fully equipped, and ready to deliver high-quality, consistent results. Follow-Up: After the first cleaning, we check in to ensure you’re satisfied and make any necessary adjustments. We believe in communication, reliability, and delivering exactly what we promise.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in commercial cleaning standards, proper chemical use, sanitation protocols, and safety procedures. We stay up to date on industry best practices through ongoing training and hands-on experience. We’ve worked in a variety of commercial environments—including offices, retail spaces, and industrial settings—so we understand the unique cleaning needs of each type of space. Our training emphasizes attention to detail, efficiency, and customer satisfaction. Whether it’s learning the safest way to disinfect high-touch areas or using the right products for different surfaces, we’re committed to doing the job right.