What should the customer know about your pricing (e.g., discounts, fees)?
Most translation companies, and translators charge by the word. There are minimum charges. We charge by the hour for DTP and design.
How did you get started doing this type of work?
We love visual media and love facilitating communication to a diverse world.
What types of customers have you worked with?
Very often we localize existing English files. Translating and reflowing text into existing page layout documents like INDD.
Describe a recent project you are fond of. How long did it take?
Working in tandem with Sunset Custom Publishing, we provided all translation, editing and proofing for all ads and editorial for 9 International Visitor Guides. Each guide was a different magazine style publication and was created to suit the country it was to be sent to. We even uploaded the final print files to printers both domestically and internationally.
What advice would you give a customer looking to hire a provider in your area of work?
Shop for a company you can trust to do excellent work at a fair price. Don't just shop price or you may have problems.
What questions should customers think through before talking to professionals about their project?
I wish that customers understood the kind of education and experience it takes to become a professional translator. Translators are very intelligent scholars.