If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Never worry about your IT again!
SimplyUp is a US military veteran-owned and operated Managed IT Service Provider located in Palo Alto, California. We are passionate about building secure technical solutions that give companies a competitive edge. We have top industry certifications in networking, security, software, and troubleshooting.
Currently offering discounts to veteran-owned and non-profit businesses.
Ask about our MSP and block hour discounts!
Overview
Current Top Pro
Hired 63 times
Serves Palo Alto, CA
Background checked
3 employees
3 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Zelle.
Services offered
Service type
Usage type
Commercial (Office)
Device type
Computer
Router
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
19 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Prabesh R.
Sep 17, 2025
•
Hired on Thumbtack
Working with Roy was a breath of fresh air after having dealt with many other IT services technicians. He was able to get to the bottom of the issue with my server and even helped me make several enhancements. Would happily use his services again.
Details: Commercial (Office) • Server administration • Computer • My home, venue, etc.
Network Support Services
Tony H.
Jan 16, 2025
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Hired on Thumbtack
Excellent services provided. We recently moved our office, and needed to set up a new secure network. Roy was able to arrive quickly, and worked through a number of challenges to make sure we were set up, protected, and all peripherals worked accordingly. We highly recommend this company for your support needs.
Details: Commercial (Office) • Technology support • Network setup and installation • Router • Remotely (phone or internet) • My home, venue, etc.
Network Support Services
Joe T.
May 4, 2022
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Hired on Thumbtack
Roy did an excellent job. He did a thorough job setting up a Dual Lan router for us. We have had zero issues with the setup. Will definitely use Roy for future IT needs.
Details: Commercial (Office) • Network setup and installation • Router • My home, venue, etc.
Network Support Services
Allen W.
Jul 2, 2025
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From Google
Roy was prompt, professional, thorough and fixed my network problems. He kept my business up and running.
SimplyUp IT's reply
Thank you for the kind review. It was a pleasure working with you and resolving your long-standing issues.
Payal S.
Sep 28, 2021
•
Hired on Thumbtack
Great work. Came on Sunday to do the work so we can start working from Monday. Workstation look clean and neat. Will recommend to work with him. Professional and punctual.
Details: Commercial (Office) • Technology support • Network setup and installation • Computer • My home, venue, etc.
Network Support Services
Credentials
Background Check
Roy Harrington
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and flat-rate — no surprise invoices or confusing hourly charges. We offer tiered service packages designed around your business size and compliance needs, with everything from essential IT coverage to fully managed, security-focused solutions. Discounts are available for multi-year commitments or bundled services like security awareness training, compliance audits, and cloud migrations.
What is your typical process for working with a new customer?
We start with a quick discovery call to understand your goals and current IT challenges. From there, we schedule a complimentary on-site or virtual IT assessment. Once we understand your environment, we deliver a clear, jargon-free proposal outlining exactly what you’ll get and what we’ll manage. Once approved, our onboarding is fast, structured, and stress-free — we typically get you up and running in under 30 days, with zero downtime for your team.
What education and/or training do you have that relates to your work?
Our team is made up of certified experts with training in cybersecurity, compliance (HIPAA, CMMC, SOC2), and infrastructure design. Personally, I draw from my military background where I learned the value of precision, process, and rapid response. That discipline carries over into how we manage tech — no guessing, just reliable systems and clear communication.
