FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in 100% upfront, transparent pricing with no hidden charges. Our rates are determined by home size, layout, and service type. Like a luxury hotel, we place a temporary authorization hold to reserve your time slot and only finalize payment once the job is completed to our standards. We offer recurring service discounts for weekly, bi-weekly, and monthly maintenance. For specialized services like post-construction or heavy turnover cleans, pricing reflects the multi-pass HEPA extraction and detailing required.
- What is your typical process for working with a new customer?
We make onboarding seamless:Consultation & Quote: We confirm your property details, square footage, and specific priorities (standard clean, deep scrub, move-in/out, or post-construction).Effortless Booking: We lock in your preferred date and arrival window, and you receive automated booking confirmations and reminders.White-Glove Service: Our vetted, background-checked team arrives with professional-grade supplies and HEPA equipment. Follow-Up & Guarantee: We follow up to ensure everything meets our high standards. If any area falls short, notify us within 24 hours and we will return to re-clean it free of charge.
- What education and/or training do you have that relates to your work?
Our operations are grounded in technical precision and commercial-grade cleaning protocols. Every cleaning specialist undergoes comprehensive background checks and hands-on training in surface-safe chemical handling, cross-contamination prevention (color-coded microfiber systems), and HEPA particulate extraction. We are fully bonded and insured for general liability, ensuring complete peace of mind in every home and executive facility we enter.