FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge based on how much space we fill up in the truck. The truck is equivalent to the size of a 15-yard dumpster, or the items that fill a small bedroom. The price includes all labor, dump fees, and time. There are no hidden fees and when we come to your house, we will provide you with a free estimate before we do any work. Heavy Construction Material: For heavy construction/dense material, we can load the truck only to a maximum depth of one foot. Examples of heavy construction/dense materials include masonry products, gravel, concrete, brick, soil/dirt, tiles, and shingles. Labor and moving with no removal services rendered: If you need an item like a new couch or table in your house moved from one place to another after we remove your junk, our luggers would be happy to help. Any substantial extra labor like the preparation of items for removal (including deconstructing furniture, bagging items, carpet removal, and other similar tasks) will be billed at an hourly rate.
- What is your typical process for working with a new customer?
We are an eco-friendly junk removal company that will come to your home or business and lug away items you no longer want or need, for a fee. We charge by volume based on the space your items take up in our truck, not the time it takes to haul it away. ALL labor and dump fees are included in the price. We do all the work – aside from pointing to what you want our luggers to take away, you don’t need to lift a finger. When you book an appointment with us, we ask you to pick a convenient two-hour window for our team to arrive. We will call you 15-30 minutes before arrival to let you know we are on our way. After we arrive, a team of two professional, well-trained, and friendly luggers will look at the items you want hauled away and provide you with a written estimate. If you are happy with that estimate, we can remove the items right on the spot. We guarantee never to charge more than our estimated price but will charge less if the truck is emptier than predicted. When the job is complete, you will be given a receipt with the final price. If appropriate, the team will perform a sweep up of the site and you will be free of your junk! If we are able to donate any of your items, we will provide you with a tax-deductible receipt for anything donated. A Junkluggers representative will call you in the next few days to follow up and make sure you were completely satisfied with our services.
- What advice would you give a customer looking to hire a provider in your area of work?
Be aware of our Green Guarantees. Most providers wont offer them. 100% Customer Satisfaction Plain and simple, we aren't happy unless you are. At The Junkluggers, we are confident in the services we provide. We always aim for 100% customer satisfaction and if you aren't happy, let us know – we will do everything we can to make it right. Donation Receipts Helping others and the environment is our focus. We look to donate first and recycle second. Only items that cannot be donated, recycled, or repurposed will be disposed of. If we are able to donate anything on your behalf, you will receive a tax-deductible receipt within 14 business days those items. This can offset some or all the cost of our service. Everyone wins! On-Time Arrival We value your time, so we try to schedule the most convenient 2-hour arrival window to fit your busy schedule. If we do not show up within that 2-hour window, we provide you with a discount for the inconvenience. If we arrive less than 30 minutes late, we provide an automatic 5% off the total bill. If we arrive more than 30 minutes late, we provide an automatic 10% off. Price Assurance If we quote you an on-site estimate, we guarantee the final price will never be more than the price originally quoted. In fact, sometimes you will even pay less if your items fill up less space in our trucks than what we originally estimated. So you never have to fear paying more than what you were quoted, we guarantee it.