Not only was the price just right, but Brad was extremely courteous and efficient. He took care of our entire new home as we moved in. Suffice it to say our previous owner was not the cleanest person and she had 2 dogs which left an awful smell throughout the house. Thankfully, Brad was able to get rid of much of the stains (though some areas were just too worn to do anything) and the stench was gone! Not only was he nice and polite as a business man, he was very friendly. My husband was at the house working on his own projects and the two got along very well chit chatting as they worked. Not to mention that his wife, Erin, whom I spoke with while scheduling the appointment was so sweet and helpful. She went over exactly what machine they used and how it worked, and we laughed together, as mothers do, about concerns of toddlers playing on dirty floors and the need for natural, green cleaning. When I inquired about her at our appointment, Brad let me know that they welcomed a new child only days before which really went to show me how dedicated he was to his work that he was still keeping his appointments, no talk of rescheduling, despite this wonderful new addition whom I'm sure he would love to cuddle all day. He is definitely the type of man we like to do business with and will absolutely be calling him again for future carpet cleaning needs. His card has been filed away. Thank you Brad and congratulations on the new baby!