FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- Hourly Packages: Flexible hourly rates available for events, airport transfers, and point-to-point service. - Discounts: We offer seasonal promotions and special rates for weddings, corporate accounts, and multi-day bookings.
- What is your typical process for working with a new customer?
- Initial Inquiry Clients reach out to us We respond promptly with personalised attention, answering questions and gathering event details. - Customised Quote Based on the occasion, vehicle preference, passenger count, and timing, we provide a clear, all-inclusive quote—no hidden fees. - Reservation & Confirmation Once the client confirms, we secure the booking with a deposit and send a detailed confirmation outlining the itinerary, vehicle, and chauffeur details. - Pre-Trip Coordination We reconfirm all details 24–48 hours before the event, ensuring everything is aligned. Special requests (e.g., décor, beverages, music) are handled with care. - Day-of Service Our professional chauffeur arrives early, dressed impeccably, and ready to deliver a smooth, luxurious experience. We monitor traffic and adjust routes as needed. - Follow-Up & Feedback After the ride, we check in to ensure satisfaction and invite feedback. We value every review and use it to keep raising the bar.
- What education and/or training do you have that relates to your work?
My background combines hands-on experience with a deep understanding of customer service, logistics, and business operations. Over the past decade, I’ve built and managed a luxury transportation company from the ground up, gaining expertise in: • Client Relations & Service Excellence: Trained in hospitality standards to ensure every client receives warm, professional, and personalized service. • Fleet & Chauffeur Management: Extensive experience in vehicle selection, maintenance protocols, and chauffeur training to uphold safety and luxury standards. • Contract & Policy Development: Skilled in crafting clear, fair service agreements and handling disputes with professionalism and empathy. • Reputation & Review Management: Expert at writing polished, thoughtful responses to reviews and maintaining a strong online presence. While my education is rooted in real-world experience, I continuously stay updated on industry trends, safety regulations, and service innovations to ensure our clients receive nothing but the best.