FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Total Turf, we believe in the "Total Turf Transparency Guarantee" - no hidden fees, no jargon, just straight talk and fair pricing from start to finish. We provide accurate on-the-spot quotes during our free home visit after measuring your space precisely. Our pricing reflects our commitment to USA-made products and quality craftsmanship. What you see is what you get, and you get excellence every time.
- What is your typical process for working with a new customer?
We follow our proven "Turf Track" 5-step process: 1) Discovery Call (15-20 min) where we discuss your dream yard - you can browse our gallery of thousands of successful projects for inspiration 2) Home Visit (30-60 min) where we bring premium turf samples, measure accurately, and provide an on-the-spot quote 3) Seal the Deal with a $500 deposit to schedule your transformation 4) Transformation Period where we keep you informed throughout with updates on arrival and completion of each phase, and 5) Celebration Time when your low-maintenance, always-lush lawn is ready for enjoyment.
- What education and/or training do you have that relates to your work?
Our team brings 45 years of combined experience with thousands of successful installations completed. We're licensed, bonded, and insured professionals who specialize in artificial turf, concrete, and pavers. Our expertise includes PGA certified putting greens, and we maintain the highest standards through continuous training on the latest installation techniques and USA-made product specifications.