- What should the customer know about your pricing (e.g., discounts, fees)?
Prices vary. Some homes need more work than others.
- What is your typical process for working with a new customer?
1. Get a free estimate: To book a spot in our schedule. 2. You will get a phone call from our production manager to start talking about the colors and potential start date. On this call we will also address any other concerns or details that need to be managed prior to starting work on your home 3. Samples will be done to ensure you like your color selection. At this point we will also provide anything you need for approval from a HOA (if you have HOA) 4. We will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away. 5. At the end of the job, we’ll take you around the house to do any last touch ups before we ask for a final payment. We would also appreciate it if you would fill out a short survey letting us know how the process was for you. Your feedback is very valuable to us. We would also appreciate any referrals or a reference letter to express your satisfaction with the work we do and with our company.
- What education and/or training do you have that relates to your work?
More than 15 years of experience in the painting industry.