About this pro
5 years in business
98 hires on Thumbtack
Jim was very prompt in calling me and getting the information for the job required. I was informed that if I was unsatisfied to mention it while the worker was there. However, because the cleaning took longer than I expected, I was just tired from a long day of work and my son was hungry so I did not say anything. I think the bathrooms were cleaned very well. For the kitchen, I only asked for the stove / oven and sink to be cleaned. That was cleaned, but it was not the deep cleaning I had paid for or expected. It looked like my worker was tired by the time she got to the kitchen, so not much detail was given to my stovetop or sink. I would hire them again, but would probably allow for much more time in my schedule so that I could thoroughly inspect the cleaning and give my honest feedback immediately.Oct 28, 2014VerifiedJim D.'s reply
Aloha Roxanna, Thank you very much for your feedback. We are so sorry to hear that the cleaning took longer than expected, and that the maids seemed tired/exhausted after the long day. In reality, we should have had them come back the next day to finish the job, in order to make sure the level of customer service was 100% satisfactory. If you would allow me, I would love to send the team back for another hour or two to finish up your kitchen in a way that would make you 100% satisfied, as that's what we always strive for. I am happy to hear that you would be willing to use our services again, but anything less than a 5 star review simply makes me/us want to correct that for you! Please let me know if there is anything we can do to change your review from 3 stars to the 5 stars our company is accustomed to. I will also be emailing you directly. Kind Regards, Jim
The cleaning team was friendly and very professional. They were on time. They did an excellent job cleaning my two bedroom house. We had hired them for a deep cleaning. They cleaned each individual jealousies and the screens. I would definitely hire them again for any cleaning services.Jul 1, 2014Verified
I was very pleased with the work that was performed.Jun 28, 2014Verified
Cleaners are very friendly and their work is good. I would recommend the service to my friends needing the cleaning service. The only negative feedback I have is that some of my cleaning stuff disappeared and may have mistakenly taken by the cleaners. My stove top stain remover and baby bottle brush were gone after the service. I wasn't able to find them.Apr 3, 2014Verified
My mother and brother were coming to visit and I wanted their bedrooms and living space to be comfortable. The transactions were handled very professionally and it was so easy. I have used other cleaning services in the past and Maid in Oahu by far has been the best. They did a very thorough job, are hard working and very pleasant. They are very eager to please the customer and be sensitive and custom to special needs and willing to go the extra mile and do a good job. Thank you so much Fanny and Tanya...I am a happy customer and this has made my visitors stay more comfortable!Feb 10, 2014Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is simple and easy to understand. Maid in Oahu charges a flat rate fee for every type of dwelling. Whether a 1 bedroom apartment or a 5 bedroom, we have a flat rate fee based on number of bedrooms and bathrooms. Prices or Jobs would only be affected if there is an obvious cleaning problem/situation that arises when our maids arrive, which is pretty much limited to hoarding and post wild-party cleanups. ;0)
- How did you get started doing this type of work?Maid in Oahu was founded with the intention of providing easy to use and high quality cleaning services. We found most maid services to be a hassle to deal with, in terms of having to get a quote (wait up to several days) then booking the cleaning (wait another few days). It was just too much of a hassle! Our solution is fast and simple online booking and flat rate pricing. You can go to a website, pick your date and time, pay online and then go back to what matters most in less than a minute. What's most important to us is delivering an exceptional customer experience. We view each contact with you as an opportunity to build a customer service brand.
- What types of customers have you worked with?Maid in Oahu is all about simplicity and transparency. We offer "Spruce Up", "Deep Clean" and "Move In/Out" services. We also offer additional services such as oven cleaning, refrigerator cleaning and indoor window washing as well. We always provide a minimum 2 member maid teams. Maid in Oahu provides service to the entire island of Oahu and we are always willing to accommodate our clients wishes and requests as much as possible.