Maid In Oahu

Honolulu, HI

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About this pro

How does your business stand out?

We have a 100% satisfaction and are truly interested in pleasing our clients. I feel that that differentiates us due to the feedback I get from clients who have never had that. This is how I know we are superior, because we actually act and behave superior vs. other cleaning companies in the area.

Location

Honolulu, HI 96815

Background check

Complete

Years in business

4

Number of employees

10

Times hired on Thumbtack

105

Reviews

23 Reviews
  • Roxanna B. Oct 28, 2014
    House Cleaning (One Time)
    Verified Review
    Jim was very prompt in calling me and getting the information for the job required. I was informed that if I was unsatisfied to mention it while the worker was there. However, because the cleaning took longer than I expected, I was just tired from a long day of work and my son was hungry so I did not say anything. I think the bathrooms were cleaned very well. For the kitchen, I only asked for the stove / oven and sink to be cleaned. That was cleaned, but it was not the deep cleaning I had paid for or expected. It looked like my worker was tired by the time she got to the kitchen, so not much detail was given to my stovetop or sink. I would hire them again, but would probably allow for much more time in my schedule so that I could thoroughly inspect the cleaning and give my honest feedback immediately.
    Jim D. Oct 28, 2014

    Aloha Roxanna, Thank you very much for your feedback. We are so sorry to hear that the cleaning took longer than expected, and that the maids seemed tired/exhausted after the long day. In reality, we should have had them come back the next day to finish the job, in order to make sure the level of customer service was 100% satisfactory. If you would allow me, I would love to send the team back for another hour or two to finish up your kitchen in a way that would make you 100% satisfied, as that's what we always strive for. I am happy to hear that you would be willing to use our services again, but anything less than a 5 star review simply makes me/us want to correct that for you! Please let me know if there is anything we can do to change your review from 3 stars to the 5 stars our company is accustomed to. I will also be emailing you directly. Kind Regards, Jim

  • Jennifer N. Jul 1, 2014
    House Cleaning (One Time)
    Verified Review
    The cleaning team was friendly and very professional. They were on time. They did an excellent job cleaning my two bedroom house. We had hired them for a deep cleaning. They cleaned each individual jealousies and the screens. I would definitely hire them again for any cleaning services.
  • Vickie M. Jun 28, 2014
    House Cleaning (One Time)
    Verified Review
    I was very pleased with the work that was performed.
  • Lee Y. Jun 12, 2014
    House Cleaning (One Time)
    Verified Review
  • Dianne R. Apr 2, 2014
    House Cleaning (One Time)
    Verified Review
    Cleaners are very friendly and their work is good. I would recommend the service to my friends needing the cleaning service. The only negative feedback I have is that some of my cleaning stuff disappeared and may have mistakenly taken by the cleaners. My stove top stain remover and baby bottle brush were gone after the service. I wasn't able to find them.
  • Mayumi H. Mar 26, 2014
    House Cleaning (One Time)
    Verified Review
  • Julie P. Feb 10, 2014
    House Cleaning (One Time)
    Verified Review
    My mother and brother were coming to visit and I wanted their bedrooms and living space to be comfortable. The transactions were handled very professionally and it was so easy. I have used other cleaning services in the past and Maid in Oahu by far has been the best. They did a very thorough job, are hard working and very pleasant. They are very eager to please the customer and be sensitive and custom to special needs and willing to go the extra mile and do a good job. Thank you so much Fanny and Tanya...I am a happy customer and this has made my visitors stay more comfortable!
  • Mark O. Jan 23, 2014
    House Cleaning (One Time)
    Verified Review
    I thought they did a very good job cleaning my 2 bd, 2 bath condo in about 2 hours. I am normally a very neat person, so they accomplished a lot of the little things that I neglected to do in my move out.
  • Leanna G. Jan 22, 2014
    House Cleaning (One Time)
    Verified Review
    They did a great job doing a deep clean of my house. Everything looked really nice when they left and I plan to schedule routine cleaning. Thanks!
  • Galen M. Oct 15, 2013
    House Cleaning (One Time)
    Verified Review
    I needed a 2 bed 2 bath condo unit cleaned for a sale. Tanya was very accommodating in my request since the unit was already pretty clean. Scheduling was easy and I was very pleased with Fannie's work and communications.
  • Theresa B. Sep 28, 2013
    House Cleaning (One Time)
    Verified Review
    We required a short-notice, one-time clean of a 2-bedroom house we were renting. Tanya provided a price quote within 12 hours of our request and her website made it very easy to indicate our specific cleaning needs. Tanya sent a 3-person team, who did a terrific job and within the time frame in the price quote. All the work we requested and more was completed. We were completely satisfied with the work performed.
  • Kirt F. Sep 24, 2013
    House Cleaning (One Time)
    Verified Review
    The girls where greats they worked hard all day. It was a very long day for them and they really work out well and did a great job. Thank you we will need you again for sure!😊
  • Christopher M. Aug 6, 2013
    House Cleaning (One Time)
    Verified Review
    The ladies did a wonderful job, they covered everything I requested and got out stains that I hadn't been able to remove after intense scrubbing. Thank you!
  • Tania R. Jul 20, 2013
    House Cleaning (One Time)
    Verified Review
    Tanya was great. We needed someone same day and to stay on budget. She got back to us right away and got the job done. Her staff were professional, friendly and hard working. Definitely will be calling Maid in Oahu back again.
    Jim D. Jul 22, 2013

    Tania, I was so very pleased that we were able to help you out with your time and budget restrictions. We look forward to working with you again in the future! Mahalos! Tanya P. Customer Support Maid In Oahu

  • Katie A. Jun 25, 2013
    House Cleaning (One Time)
    Verified Review
    Great service on short notice! I decided at the last minute to hire a cleaning company to take over the details of our rental move-out cleaning. Tanya was able to get someone out the next day to do the work. Fanny was the maid who did the job along with an assistant and it was great. Very friendly, and did a great job. She isn't one to nit-pick about what she is or is not required to do according to a cleaning checklist....if its dirty and needs cleaned, she cleans it!! There were only a few details that were missed, but these were items that took me about 10 minutes to take care of. I know Fanny would have come back and done anything I asked if it had been a big deal, but these were very minor so I didn't even bother her! Overall, great experience! I will call in the future if I need cleaning services again!
    Jim D. Jul 22, 2013

    We are SO pleased that we were able to help you out in your time constraints needs and please make sure to use your special RENEW code sent to you in your invoice/receipt for special discounts in the future! If you don't have it, then just email me again! Many Mahalos, Tanya P. Customer Support Maid In Oahu

  • Lin F. Jun 15, 2013
    House Cleaning (One Time)
    Verified Review
    I was so impressed with Tanya's quick response to my request. The cleaning service was professional and did an amazing job.
    Jim D. Jun 18, 2013

    Lin, I am SO pleased and happy that you were happy with the cleaning job performed recently. Many Mahalos for choosing to use Maid In Oahu and please make sure to use the special code I provided you in email for a discount on a future cleaning! Warmest Alohas, Tanya P. Customer Support Maid In Oahu

  • Bobbi M. Jun 9, 2013
    House Cleaning (One Time)
    Verified Review
    I am so pleased with the entire Maid in Oahu experience. From the beginning, Tanya (the owner) provided helpful tips for managing vacation rentals. Jeannie, our cleaning person, is wonderful and the condo is immaculate since she has been there. I totally recommend Maid in Oahu to anyone looking for a cleaning service on Oahu.
    Jim D. Jun 18, 2013

    Bobbi, Mahalo for this review! We are all looking forward to serving your needs in the future and a prosperous future for both of us! Warmest Alohas, Tanya P. Customer Support Maid In Oahu

  • Valerie L. Feb 22, 2013
    Verified Review
  • Lynn G. Feb 11, 2013
    House Cleaning (One Time)
    Verified Review
    Tamara showed up right on time and did a great job. She worked very hard, did a thorough move out cleaning, had all of her own supplies and was very conscientious. Would recommend them and plan to use thier services again.
  • Joseph S. Feb 1, 2013
    House Cleaning (One Time)
    Verified Review
    We needed a total house cleaning and also removal of unwanted items total to more than 10 van full of rubbish. Tonya-owner herself and the team did an excellence job and took that 21/2 days. the price was good and I am totally happy with there work and highly recommed them. J. Siu. 206-786-1688
  • Karen C. Dec 23, 2012
    House Cleaning (One Time)
    Verified Review
    Fast, friendly and very efficient. Available on very short notice.
  • Dean L. Dec 7, 2012
    House Cleaning (One Time)
    Verified Review
    They came over last Thursday and the two cleaners, T & J were both super nice. They did an amazing job and well, my apartment has never looked this clean. Ever! As for pricing, it was totally fair and worth every cent!
    Jim D. Dec 7, 2012

    Thank you so much for your feedback, we are SO glad you were happy with your cleaning! Please contact me directly for any future bookings for a special discounted rate!! Mahalo, Tanya P. Customer Support Maid In Oahu

  • Charity B. Nov 5, 2012
    House Cleaning (One Time)
    Verified Review
    The service was great! The workers were great! The price was great and well worth it! The only advice I can give is to be specific about what you want done. I wasn't specific, so a couple of things I wanted were missed, but when I told them about it, they fixed it right away and didn't make me feel uncomfortable about mentioning it. They actually thanked me for letting them know! I 100% recommend this company as I've used other companies out here in Hawaii and the pricing is ridiculous. Maid in Oahu charges a low flat rate and they clean just as well as any other company that charges $400-$500. Give them a try, you will NOT be disappointed!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and easy to understand. Maid in Oahu charges a flat rate fee for every type of dwelling. Whether a 1 bedroom apartment or a 5 bedroom, we have a flat rate fee based on number of bedrooms and bathrooms. Prices or Jobs would only be affected if there is an obvious cleaning problem/situation that arises when our maids arrive, which is pretty much limited to hoarding and post wild-party cleanups. ;0)
How did you get started doing this type of work?
Maid in Oahu was founded with the intention of providing easy to use and high quality cleaning services. We found most maid services to be a hassle to deal with, in terms of having to get a quote (wait up to several days) then booking the cleaning (wait another few days). It was just too much of a hassle! Our solution is fast and simple online booking and flat rate pricing. You can go to a website, pick your date and time, pay online and then go back to what matters most in less than a minute. What's most important to us is delivering an exceptional customer experience. We view each contact with you as an opportunity to build a customer service brand.
What types of customers have you worked with?
Maid in Oahu is all about simplicity and transparency. We offer "Spruce Up", "Deep Clean" and "Move In/Out" services. We also offer additional services such as oven cleaning, refrigerator cleaning and indoor window washing as well. We always provide a minimum 2 member maid teams. Maid in Oahu provides service to the entire island of Oahu and we are always willing to accommodate our clients wishes and requests as much as possible.
What advice would you give a customer looking to hire a provider in your area of work?
Look at reviews, use word of mouth from friends and family. Talk to the business owner, I am more than happy to talk to a potential client via email or phone at any time!