FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
-Our discounts are listed in our introduction! -We have a 2-hour minimum on all services regardless of the size of the job. -We are upfront about all of our costs, and we will let you know what things may increase your cost (such as adding a piano to your move that wasn't disclosed ahead of time, for example). -Payment is due at the end of the job once the last items have been placed in t he home and assembled. -We accept Venmo, Zelle, cash, or credit/debit card with a 3% processing fee. WE DO NOT ACCEPT CHECKS. -We charge for mileage, drive-time, and fuel based on distance -We charge extra for each item over 200lbs -Our hourly rate is lower and most additional fees waived if you are using your own truck or no truck is needed (such as load/unload only). -For long-distance jobs or jobs booked for 2 days or more, we take a 30% deposit at the time of booking and payment for the first day of service is due at the end of the first day
- What is your typical process for working with a new customer?
Our process is as follows: 1. We receive the request, evaluate it, check our calendar, and then respond with a general price quote based on the size of the home and with our availability. If no information about the job is given, we will call or email to get the information. 2. We ask for additional details such as the road conditions (dirt roads, etc.) and the angle of the driveway, if there are stairs, and get a list of inventory. We specifically ask guided questions - we know what is important for us to know and we make sure we don't miss anything! 3. We send a written quote based on the new information we have. That quote is emailed, customer can call back with any questions or changes needed. 4. Customer signs the estimate and then the job is booked! We will check in before the move date. 5. Customers receive an automatic 24-hour reminder asking them to confirm the move. On the day-of, the driver will call when the truck is en route to give an exact ETA.
- What education and/or training do you have that relates to your work?
12 Years of experience working as a Lead/Driver for large moving companies, both local and national. I am skilled at packing, loading, proper lifting techniques, furniture disassembly/reassembly, safe driving, piano moving, leadership, and all other aspects of the moving industry from single items, to large estates and commercial buildings. I provide hands-on training to my team and I work right beside them, Boss or not, I will still work hard to get you moved!