Q. Describe the most common types of jobs you do for your clients.
A. Find tenants, enforce the rental agreement, do all the work necessary to rent the property out.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Pay attention to how long the property management company has been in the business. Don't get hung up on Yelp reviews. Large companies tend to have negative ones, but that may just mean they enforce the rules and laws.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Many property managers do not provide a well rounded service. We have to know trust account, tenant screening, ongoing maintenance, customer service, and marketing. The key is to be balanced in your approach, not favoring one skill over the others.
Q. Why does your work stand out from others who do what you do?
A. We have been managing property for over 30 years. We have 3 offices in the region putting us close to all the property we manage, minimizing drive time. We have a full service maintenance department that provides superior work at affordable prices.
Q. What do you like most about your job?
A. We like solving problems and being organized which eliminates many problems other firms have. Knowing how to pick good tenants, we rent to over about 60 families a month, puts us at the top of our profession.
Q. What questions do customers most commonly ask you? What's your answer?
A. Can you rent my property quickly? We can rent your property if priced properly and assuming good qualified tenants want it. We will not just put anyone in your property, we have to live with any mistakes made!
Q. Do you have a favorite story from your work?
A. I have been chased and bitten by dogs, cornered a person that broke into a vacancy, mistaken for an FBI agent, and locked into a garage. There is never a dull moment in property management.
Q. What do you wish customers knew about you or your profession?
A. When we tell a tenant no, we are protecting and serving our owner client. When we tell our owner client they can't do something, we are still protecting the owner and serving our tenant client. It sometimes appears that no one likes us very much.
Q. How did you decide to get in your line of work?
A. I was in real estate sales and helped a client buy 8 homes. He asked me to find him tenants. I liked the fact that once I got a client, they continued to need me month after month.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. All property managers in our office take an annual Fair Housing Class. We also attend local and national courses through our trade association (NARPM and IREM) to keep up on changes in the law, the latest technologies, and latest best practices.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. Cloud software allows us to provide systems so tenants can pay rent via their online connection as well as put in work orders. Technology will continue to improve our systems from showing vacancies, screening tenants, and reporting.