FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is transparent and straightforward. I charge a diagnostic fee, which includes a full inspection and an exact repair estimate. No work is done without your approval. If you move forward with the repair, the diagnostic fee is applied toward the total cost. Pricing depends on the issue and parts needed, and I always explain options before proceeding.
- What is your typical process for working with a new customer?
First, I gather details about the issue, appliance type, brand, and model. Then I schedule a visit for diagnosis. After inspection, I explain the problem, provide a clear estimate, and discuss repair options. Once approved, I complete the repair or order parts if needed and return to finish the job.
- What education and/or training do you have that relates to your work?
I have hands-on technical training and extensive field experience working with major appliance brands. I stay up to date on modern appliances, electrical systems, and manufacturer repair procedures to ensure safe and reliable service.