FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At First Call Plumbing and Restoration, our pricing is fair, competitive, and aligned with industry standards. We use nationally recognized estimating software to ensure accuracy and transparency, especially when working with insurance claims. For out-of-pocket services, we provide clear, upfront estimates—no hidden fees or surprise charges. We also offer flexible payment options when needed. Our goal is simple: deliver high-quality restoration work at a price that reflects value, integrity, and trust.
- What is your typical process for working with a new customer?
At First Call Plumbing and Restoration, we follow a clear and compassionate process to guide customers from emergency to full recovery: Initial Contact – We’re available 24/7. Once you call, our team gathers key details and dispatches technicians immediately if it's an emergency. On-Site Assessment – Our certified experts assess the damage, explain the situation, and provide a clear scope of work—always with your safety and peace of mind first. Estimate & Coordination – We provide a detailed estimate using industry-standard software and work directly with your insurance carrier if applicable. Restoration Work Begins – Whether it’s plumbing, water, fire, mold, or structural damage, we begin cleanup, mitigation, and restoration quickly and efficiently—keeping you updated throughout. Final Walkthrough & Sign-Off – Once work is complete, we conduct a final walkthrough to ensure everything meets your expectations. We only consider the job done when you’re satisfied.
- What education and/or training do you have that relates to your work?
At First Call Plumbing and Restoration, our team is led by seasoned professionals with decades of real-world experience in property restoration. We’re certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification) in water damage restoration, fire and smoke remediation, mold cleanup, and structural drying. In addition to restoration expertise, we also hold both a General Contractor’s License and a Plumbing License, which means we’re fully equipped to handle not just the cleanup—but the full reconstruction and plumbing repairs needed to return your home or business to pre-loss condition. From emergency water extraction to rebuilding walls, replacing pipes, and restoring structural integrity, we do it all—safely, professionally, and to code. Our team stays current with insurance standards, building regulations, and restoration best practices to deliver reliable, start-to-finish service every time.