- What should the customer know about your pricing (e.g., discounts, fees)?
Our Diagnostic Fee is $49, but we waive this fee if we perform the repair.
- What is your typical process for working with a new customer?
1. Schedule a visit - the technician will schedule a visit to the customer's home or business to assess the appliance and diagnose the problem. 2. Diagnosis - The technician will inspect the appliance and use diagnostic tools to determine the root cause of the problem. 3. Quote - Based on the diagnosis, the technician will provide the customer with a quote for the repair. This may include the cost of any parts needed and the labor required to complete the repair. 4. Repair - If the customer agrees to the quote, the technician will perform the repair. 5. Test and Verify - After the repair is complete, the technician will test the appliance to make sure it is functioning properly. 6. Payment - Once the repair is complete, the customer will pay the technician for the service. 7. Follow-up - The technician follows up with the customer to ensure that the appliance is still functioning properly and to answer any questions or concerns they may have.
- What education and/or training do you have that relates to your work?
Our technicians have years of experience in repairing all kinds of appliances. They are highly trained and equipped with the latest tools and techniques to provide you with the best possible service.