FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fully transparent. The minimum delivery order is $200, with delivery fees ranging from $30–$70 depending on your location. Installation is 30% of the décor cost. All prices are shown upfront when you order online—no hidden fees. We also offer free pickup at our Kearny Mesa store and package pricing for larger events.
- What is your typical process for working with a new customer?
We start with your vision—colors, theme, and budget. Customers can build their order directly on our website, see final pricing, and choose delivery, installation, or pickup. For custom projects, we’ll discuss details by phone, email, or in person, then create a tailored design plan. Once confirmed, our team delivers and installs on schedule, so your event runs seamlessly.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in balloon décor and event styling, using techniques recognized by industry leaders. We are fully licensed and insured, with over 8 years of hands-on experience in large-scale event decoration, including work with major corporations, schools, and venues across San Diego.