FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For most jobs that can be completed in a couple of hours, I charge between $40 and $60.
- What is your typical process for working with a new customer?
If the customer agrees to a quote, I will travel to the customer at an agreed upon time to perform a diagnosis. If the machine requires new parts, I'll inform the customer. I may leave to purchase the required parts and then return to finish the repairs, if that is necessary. The customer is responsible for covering the cost of parts, but that does not effect the quote that I give for the work itself. If a repair cannot be completed before a reasonable time, I may offer collateral to take the machine home to repair, which would probably be my personal laptop
- What education and/or training do you have that relates to your work?
My grandfather was an electrical engineer and my father was a surveyor who used computer aided design software way back in the late 80s. I started using computers around Window 3.1, and have used every Windows version since it. A lot of games required navigation in DOS, a text-based OS that Windows was built on top of, so I learned how to type and use computers from an early age. When games started becoming more advanced, I needed better graphics cards to play them, and that's how I started learning computer hardware. I build all my desktops now, and I'm capable at troubleshooting systems.