FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing & Discounts At Lavanda Cleaning, we keep our pricing clear and transparent — no hidden fees. We also reward our recurring clients with exclusive discounts: Weekly cleaning — 15% off Every 2 weeks — 10% off Every 3 weeks — 12% off Once a month — 5% off The more often we clean, the more you save — while keeping your home consistently fresh, sparkling, and stress-free.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and designed to make your experience stress-free. 1. Request a Free Quote – Contact us online or by phone and tell us about your home and the type of cleaning you need. 2. Receive an Upfront Estimate – We provide a clear, personalized quote with no hidden fees. 3. Schedule Your Cleaning – Choose the date and time that works best for you. 4. Professional Cleaning – Our trained, background-checked cleaners arrive on time with all the necessary supplies and follow our detailed cleaning checklist. 5. Final Quality Check – Before we leave, we perform a final inspection to ensure everything meets our high standards. 6. Follow-Up – Your satisfaction is our priority. If anything was missed, simply let us know within 24 hours, and we'll gladly return to make it right under our 100% Satisfaction Guarantee. We believe that clear communication, consistent quality, and exceptional customer service are the foundation of a great cleaning experience.
- What education and/or training do you have that relates to your work?
Our Education & Training At Lavanda Cleaning, our team of professional cleaners goes through a thorough training program to master proven cleaning systems, safety standards, and customer service. Every cleaner is background-checked, insured, and trained to follow our personalized cleaning checklists, ensuring consistency and quality in every home. We also emphasize the use of eco-friendly products and modern cleaning techniques, so your home is not only spotless but also safe for your family and pets.