- What should the customer know about your pricing (e.g., discounts, fees)?
1. THREE HOURS MINIMUM REQUIRED (Any time after that will be prorated by the quarter hour). 2. Non-reusable supplies (Boxes, packing paper, bubble wrap, etc.) are billed separately. 3. Fuel charge is billed separately. 4. The Double Drive Time Law requires California based moving companies to double the amount of time it takes to get from the origin point to the destination point at the agreed upon hourly rate. This law applies to ALL moving companies in the state of California. 5. The Department of Transportation (DOT) mandates all moving companies to provide basic insurance. This insurance values all lost or damaged goods at sixty cents per pound per item. All moving companies are required to provide the exact same insurance. (USDOT 3761633)
- What is your typical process for working with a new customer?
1. Initial Inquiry: The process usually begins when a customer contacts us either by phone, email, or through our website. The customer may provide basic information such as the origin and destination of the move, the size of the property, the anticipated move date, and any specific requirements or services they need. 2. Assessment and Quotation: We arrange for an assessment to evaluate the scope of the move. This can be done either through an in-person visit or by requesting detailed information from the customer. Based on this assessment, we will provide a quotation outlining the estimated cost of the move, including services offered, packing materials, transportation, and any additional charges. 3. Consultation and Customization: Once the customer receives the quotation, they may have questions or require further customization based on their specific needs. We will engage in consultation with the customer to address their queries, discuss any concerns, and finalize the details of the move. This may involve negotiating the services, deciding on packing options, discussing insurance coverage, and establishing the timeline. 4. Booking and Confirmation: If the customer is satisfied with the quotation and the proposed plan, we can proceed to book the moving services. We will confirm the booking by sending a confirmation letter that outlines the agreed-upon details, including the move date, services, pricing, terms and conditions, and any other relevant information. 5. Moving Day: On the scheduled move day, the moving team will arrive at the customer's property to begin the process. They will bring the necessary packing materials, equipment, and a truck to handle the move. The team will load the customer's belongings, ensuring proper packing and protection, and then transport them to the destination. 6. Unloading and Settling In: Upon reaching the destination, the moving team will unload the belongings and place them in the designated areas as instructed by the customer. They may also assist with unpacking and reassembling furniture if such services were included in the agreement. 7. Post-Move Follow-up: After the move is completed, the moving team will conduct a post-move follow-up to ensure customer satisfaction. They may inquire about the quality of service, address any concerns or issues that may have arisen during the move, and provide any necessary assistance or support.
- What advice would you give a customer looking to hire a provider in your area of work?
1. Get referrals: Ask friends and family for recommendations on moving companies they have used and had good experiences with. 2. Do research and read reviews: Look up potential moving companies online and read customer reviews to get a sense of their reputation and level of service. This can help you avoid any companies that have a history of poor service or customer complaints. 3. Ask about licenses and insurance: Confirm the moving company is licensed and insured, so you're protected in case of any damage or lost items during the move. Ask for proof of insurance and make sure they are up to date. 4. Check for hidden fees: Before signing any contracts, make sure to ask about any additional fees, such as charges for packing materials or extra time. This will ensure that there are no surprises on moving day. 5. Communicate your specific needs: Be clear about your specific needs and requirements for the move, such as packing fragile items or moving specialty items like pianos or artwork. This will help the moving company prepare and ensure a smooth moving process.