Durante and Rich Real Estate

Hello Simon, we appreciate your feedback. I would like to give you a little bit more insight about what happened during your tenancy. We were told by the homeowner that the home had central heating and air conditioning. I marketed the home this way, but we unfortunately did not find that this was not the case until after your move-in. This was a huge mistake on my part personally (District Manager Alan Ortiz), as it should have been quite obvious to see if the home had an AC compressor in the back. Once your need for Air Conditioning arose that summer, the homeowners did not have the money to get central AC installed. Instead, we withheld money from the rent to buy you portable AC units. I also understand that the home was not as clean as it needed to be. Although I personally saw the cleaning crew at the property clean the carpets, we should have asked them to come back to clean the areas they missed. Additionally, although I advised the homeowner not to leave their personal belongings in the property, they still did so. Again, I am very sorry about your experience at our property, and I know there is nothing I can say or do rectify that. We have made an active effort not to work with homeowners who are not financially prepared to be landlords, and do not take our advice regarding the move-in condition of their home. Feel free to leave as many reviews as you'd like regarding your experience, your feedback is always welcome. I hope your current living conditions are miles better than what we were able to provide in 2023. Thank you.