FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the size of the item(s), fabric type, and the condition (stains, odors, pet accidents). The quote is based on photos and can be confirmed on-site after a quick inspection. No hidden fees. Heavy pet urine/odor treatment or deep stain removal may cost extra if additional steps/products are needed. Most jobs include basic deodorizing and a professional rinse to help prevent residue. I’ll always confirm any add-ons with you before starting.
- What is your typical process for working with a new customer?
1. You send photos and your zip code + what needs cleaning and any problem areas (stains/odors/pet accidents). 2. I provide an upfront estimate and available time slots. 3. On arrival I do a quick inspection and confirm the price/plan before I start. 4. Prep: protect surrounding area if needed, dry vacuum, and spot-test for color safety. 5. Treatment: pre-spray, spot treatment, light agitation, and hot water extraction with a proper rinse to remove soil and cleaning agents. 6. Deodorizing/urine treatment if needed (pet accidents). 7. Final grooming and walkthrough. Typical dry time is a few hours depending on fabric and airflow.
- What education and/or training do you have that relates to your work?
I use professional equipment and pro-grade cleaning solutions, and I follow industry best practices for upholstery and fabric care (spot-testing, proper rinsing, low-residue cleaning, and safe stain/odor treatment). I continuously improve my process through hands-on experience and ongoing training based on manufacturer guidelines and proven methods used in professional upholstery cleaning.