Hired 566 times
13 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Quality was terrible and never got final product. But he chose to sue for the full amount of payment without ever giving the product, only a sample of it.Jan 13, 2018Bright Glare Pictures's reply
Hi Monica Fay of Totally Normal Chaos, this matter has been discussed in length and the results of the lawsuit in my favor is proof that I did all I could to satisfy your needs. I'm more than happy to provide a product your are satisfied with, all you have to do is just communicate with me.
Ian was great! He was very professional and adapted everything to what we wanted and didn't want. He worked with our budget and helped us prioritize, our video is really high quality. He was able to lift sound from both the live ceremony musicians and reception band, the toasts and vows are clear and overall the video is just very well done. We initially were on the fence about getting a video and I'm so glad we did!Dec 30, 2017Verified
Ian was awesome and very sweet! So easy to work with since day one and accommodated our request with no trouble. We absolutely cannot wait to see the finished product. We know he did an awesome job!Oct 16, 2017Verified
Very professional. Great equipment. Excellent service after the sale. Highly recommended.May 9, 2017Verified
Ian's initial quote was clear and detailed about the coverage of the memorial service for my father and the form of what I would receive as a final product. he showed up right on time, was direct, pleasant, yet unobtrusive. I expect the video to be top notch - haven't got it yet - the event was only yesterday .Apr 11, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?It is roughly $125/hr initially, but after talking with the client, this can increase or decrease depending on what is required. But the $125/hr is a good starting point.
- What is your typical process for working with a new customer?We like to present several options, because not everyone wants the same thing. We like to discuss what the client expects and how we can beat those expectations. Unlike products, services are very difficult to price match, since each vendor is different and will provide different services/products. Open and transparent is how we like to operate.
- What education and/or training do you have that relates to your work?Bright Glare Pictures stays updated by attending webinars and expos. We also constantly keep our software up to date. All of us have attended film and photography programs and graduated from UCSD, Cal State Fullerton, & UCLA.