FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is highly competitive, and we collaborate with insurance companies to ensure a seamless experience for our clients. Additionally, we offer interest-free financing options, along with special discounts for senior citizens, veterans, and government employees.
- What is your typical process for working with a new customer?
Restoration Services Process 1. Free Inspection Our team begins with a complimentary, thorough inspection of the affected area. This allows us to assess the extent of the damage and determine the best course of action for restoration. 2. Assembling a Free Estimate Following the inspection, we prepare a detailed, no-obligation estimate outlining the costs for the restoration services. This ensures complete transparency and helps you make an informed decision. 3. **Scope of Work Assessment** Based on the inspection and estimate, we create a comprehensive scope of work. This document details the necessary steps, materials, and timelines to restore the property, providing clarity on the restoration process. 4.Work Management Once the scope of work is approved, we handle all aspects of the project, from coordinating skilled labor to ensuring timelines are met and quality standards are upheld, minimizing disruption to your daily routine. 5. **Job Completion** Our team executes the restoration work with precision, restoring your property to its original condition. A final walkthrough is conducted to ensure your complete satisfaction with the outcome. 6. **Insurance or Out-of-Pocket Billing** For insurance claims, we work directly with your provider to streamline the claims and billing process. For out-of-pocket payments, we offer transparent billing options, including interest-free financing, to accommodate your needs. Our comprehensive approach ensures a seamless, stress-free experience, from the initial inspection to the final restoration.
- What education and/or training do you have that relates to your work?
All of our staff are fully trained and experienced, adhering to IICRC and CSLB standards and guidelines. Our main office team is highly skilled, with years of expertise in customer service, project management, insurance billing, and file handling, ensuring a seamless and professional experience for our clients.