FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront and transparent pricing with no hidden fees. Customers receive a clear quote before any work begins, and we only recommend repairs that are necessary. Pricing may vary depending on the vehicle make, model, and the type of repair, but we always explain the cost in detail. There are no shop fees or towing costs since we come to you.
- What is your typical process for working with a new customer?
When working with a new customer, we start by gathering basic information about the vehicle and the issue they’re experiencing by filing up the intake form online. We then provide an estimated quote and schedule a convenient time and location for the service. Once on-site, we perform a full inspection or diagnostic to confirm the problem before beginning any repairs. If anything changes, we communicate clearly before moving forward. After the repair is completed, we test everything to ensure the vehicle is running properly and review the work with the customer before closing out the job.
- What education and/or training do you have that relates to your work?
Our mechanics have extensive hands-on training in automotive repair, starting with several years working under experienced mechanics in professional shops. We've also completed specialized courses in diagnostics, brakes, suspension systems, and engine maintenance to stay up-to-date with the latest automotive technology. Combined with years of real-world experience, this training allows us to provide reliable, high-quality mobile auto repair services.