- What should the customer know about your pricing (e.g., discounts, fees)?
Normally our rate is hourly with a minimum of hours and a one-time gas fee. We're also offering a Flat rate depending on the size and distance of the move. Our rates are very clear without any hidden fees. Offering discounts when you pay in cash, Card, or check, no discounts.
- What is your typical process for working with a new customer?
We asked for all the details for a better quote such as: 1.- How many floors are each location? 2.- The size of the apartment or house. 3.- Are they looking for full packing or just Moving services? 4.-Normally we offer a Free estimate when is packing and moving or over a 2-bedroom apartment. 5.- We send a Moving Agreement after all the details and the estimate. 6.- Always be in touch with them for any questions.
- What education and/or training do you have that relates to your work?
Felix worked for over 6 years for another 5-start moving company and he's been training his guys to leave a wonderful experience to his customers.