MacDaddy Smart Home Integration • Nest Pro
Hired 220 times
10 years in business
Cash, Check, Credit card, Paypal, Square cash app, Venmo
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Jul - Dec
Photos and Videos
32 photos and 1 video
MacDaddy is my Superhero! My computer was a mess! Crashes, freezes, odd messages...etc That was before Pete Avila came to work on it. Pete did a great job of explaining what he thought was going on with my machine, as he was working on it. I am a long time Mac user but Pete was able to show me some new shortcuts and ways to keep my files organized. I will gladly recommend Pete to anyone who is having computer problems.Feb 20, 2017Verified
I requested a search for viruses and malware function. I believe the person who showed up at my door, "Pete" is a fraud. He hacked into my computer into my computer changing my Apple password and wiped out the password on my bank account. I think MacDaddy may be victim of stolen identity and would like to to talk to some one from Thumbtack about my experience. Until this situation is corrected I strongly advise AVOIDING MacDaddy. I request some one from Thumbtack contact me as soon as possible as I plan to report my experience to the police.Sep 4, 2016VerifiedMacDaddy Smart Home Integration • Nest Pro's reply
First and foremost I would like to apologize for any misunderstanding or unnecessary stress I may have caused you to experience while I was away last wk. I regret I was not able to ease ur mind & help advise you what to do when u cannot remember your password. I understand why you panicked when I did not show up for our follow up appt. I did my best to give u 24hrs cancellation notice and hoped my personal phone call would calm ur fears until we had a chance to reschedule our next session so we can finish going over password protocols & security. We go to great lengths to insure our client's privacy & security is never compromised or put at risk. I sincerely hope you give us the opportunity to turn this around & exceed your expectations. I really want to make this up to you & prove I am a man of integrity who will always have ur best interest in mind.
The morning following logging off, my screen would not come up. Pete carefully and thoughtfully guided me through the remote procedure he was to use to restore my computer. He did that and removed malware to ensure the computer ran at optimum. He also made a folder for my desktop clutter, so start up is quicker. He showed me a few tricks I will be able to use in the future. Thanks Pete!May 26, 2016Verified
Network Support Services
Pete was knowledgeable, serious and trustworthy, and really dug in on setting up my Apple network in a seamless and secure way - in a challenging wireless network topography. I'll bring him in again for more work on my computer.Jul 16, 2015Verified
Apple Computer Repair
Computer is running perfectly! Super happy with customer service and helpful knowledge he gives on how to better use my computer.Apr 9, 2014Verified
- What education and/or training do you have that relates to your work?I discovered my passion for technology while working as a Genius, Business Specialist & Expert at Apple. My mission was to learn as much about every position & receive as much training as possible in order to get a comprehensive understanding how Apple has become the most valuable company in the world. Apple's success can be attributed to their corporate philosophy & culture. It begins with taking ownership in everything you do. Apple taught me the key to communicating effectively is to listen carefully & patiently. When you understand who your audience is, you can choose the right language that is easy to understand & they can relate to. I've discovered how managing expectations can be a powerful tool. I also learned to be comfortable telling the truth even if it's not what someone wants to hear. If I don't know the answer, I'm not afraid to say 'I don't know' instead of pretending I do. I'm quick to follow with 'but let's find out'