This pro has verified their business license with Thumbtack.
Licensed
This pro has verified their business license with Thumbtack.
Heater problems
Responds in about 1 min
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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Licensed plumbing contractor with 14+ years of commercial and residential experience, specializing in water heater repair, maintenance, and installation.
• Clean, honest, professional service for Rinnai, Noritz, and Takagi tankless water heaters
• Flat-rate, competitive pricing — I charge by the job, not by the hour, with upfront prices before any work begins
• Expert installation of new plumbing for showers, tubs, sinks, toilets, laundry hook-ups, and water heaters
I’m a one-person, locally based business, so you work directly with the contractor who shows up at your door. Contact me today to schedule a visit or talk through your next plumbing project.
Overview
Hired 145 times
12 similar jobs done near you
Background checked
License verified
1 employee
14 years in business
Business hours
Sun8:00 am - 7:00 pmMon8:00 am - 7:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2021
2020
2019
Credentials
License verified
C36 – Plumbing Contractor
License state: CA
Background checked
Passed by Dwayne Pettway on Feb 25, 2021.
Services offered
Heater services needed
Heater problems
Maintenance needed
No hot water
Water isn't hot enough
Hot water turns off during use
Type of water heater
Gas tank
Electric tank
Gas tankless
Electric tankless
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.8
97 reviews
5
95%
4
1%
3
0%
2
1%
1
3%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Larry C.
Aug 23, 2026
•
Hired on Thumbtack
I have hired Dwayne a couple of times now and always appreciated his help to fix plumbing issues and/or necessary maintenance work.
This time was no different with quick back-and-forth to figure out the timing for the visit and Dwayne came on time and quickly fixed the toilet that was leaking water from the tank to the bowl as well as doing the annual descaling of the tankless waterheater.
Will continue to hire Dwayne in the future.
Toilet Repair
Ryan A.
Oct 1, 2025
•
Hired on Thumbtack
Was able to come out immediately for an urgent plumbing issue and had things resolved very quickly. Very good communication and the work was great! Highly recommend!
Details: Yes, repair is urgent • Only one drain has issues • Clogging • Leaking (problem area known) • House
Plumbing Drain Repair
Brett V.
Sep 29, 2023
•
Hired on Thumbtack
Great experience with rapid responsiveness. My waterheater broke and they were able to come by to diagnose the issue same day. The specific part I needed was backordered, but they were able to find a solution to get everything up and running the next day.
Details: Repair • Water isn't hot enough • No hot water • Gas tank • Rheem • Garage • House
Water Heater Repair or Maintenance
Joselito I.
Jul 12, 2021
•
Hired on Thumbtack
I’m very satisfied with the excellent service provided by Dwayne in the repair of our gas waterheater. After doing some diagnostic tests on the unit, he immediately figured out the problem on why the heater was not putting out any hot water. The work was completed in about an hour. I have no qualms in seeking him out again for any future plumbing issues and also in recommending him to family and friends with similar problems. Thank you Dwayne!
Details: Repair • No hot water • Gas tank • Rheem • Garage • House
Water Heater Repair or Maintenance
Doris B.
Mar 15, 2021
•
Hired on Thumbtack
So very pleased with Dwanye's work. It was not a straightforward job and he spent time making sure everything was seated appropriately. I particularly appreciated that the individual who saw the photo I included understood the situation and did not jump to conclusions. When we replace the waterheater, we will call I Rooter!
Details: Repair • Leaks • Gas tank • Rheem • Garage • Townhouse
Water Heater Repair or Maintenance
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is Flat-Rate and not subject to change once (unless due to unforeseeable circumstances). quote is accepted.
What is your typical process for working with a new customer?
My typical process for working with new customers is to understand their plumbing need, and present them with options to meet their desired results at a competitive cost.
What education and/or training do you have that relates to your work?
Academic Achievements
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City College of San Francisco
Engineered Plumbing Systems (Plumbing Design & Fluid Mechanics)
General Business Administration A.S Degree
San Francisco State University
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Business Administration
Training
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Plumbing Heating Cooling Contractors Association (PHCC of Sacramento)
Texaco Oil (Pipe Fitters Helper)
Bethlehem Steel of San Francisco ( Ship Rebuilding Water & Oil Systems)
