FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home, its condition, and the type of cleaning requested (standard, deep cleaning, or move-out). We provide clear, upfront pricing with no hidden fees. Deep cleanings or first-time cleanings may cost more if the home requires extra time and detailed attention. We also offer discounted rates for recurring weekly or bi-weekly services. If there are any add-on services (inside oven, refrigerator, interior windows, etc.), we discuss those ahead of time so there are no surprises.
- What is your typical process for working with a new customer?
(1) Initial Consultation – We gather details about the home (size, condition, specific needs). (2) Quote & Scheduling – We provide transparent pricing and schedule a convenient time. (3) Service Day – We arrive on time, fully equipped with professional-grade supplies. (4) Final Walkthrough – We ensure everything meets expectations. (5) Follow-Up – We check in to make sure you’re satisfied and discuss recurring service if desired. Clear communication and reliability are very important to us.
- What education and/or training do you have that relates to your work?
We are trained in professional residential cleaning techniques, including proper sanitizing methods, safe product usage, and efficient cleaning systems to ensure consistent results. We stay informed on best practices for disinfecting high-touch areas, handling different surface materials, and maintaining safe, healthy environments for our clients.