FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have the best price in the market. There are no hidden fees; you will know every small detail of the quote, and everything is itemized in the invoice. Our quotes, however, do not include moving services.
- What is your typical process for working with a new customer?
Once we receive the order, our team of friendly and professional dispatchers will answer your requests within few minutes. Once we receive our customer's confirmation on the quote and the availability, our most skilled and professional technicians will be notified and briefed, and they will arrive at the customer's location in the agreed timeframe. FixTman Appointment Policy 1. If you cannot keep the appointment, or if you need to reschedule or cancel the appointment, we require that you call at least more than 24 hours in advance. If you cancel or reschedule less than 24 hours before the appointed time, or if you miss the appointment, there will be a $20 cancellation fee. 2. Please do not open your item’s boxes and let the technician take care of that for you. Otherwise, we cannot accept any liability in case of missing or damaged parts, and there will be a $30 travel fee for the technician that has already visited your property in case of this event. 3. We do not provide any haul away or moving services. Please make sure your item is already in the room/place where you want it assembled/installed before the appointment. If your item needs moving and therefore leads to the cancellation of the appointment, it will lead to a cancellation charge. 4. After the job is done, the technician can only put the trash in your property's trash bin, but the technician cannot haul away or remove any of the trash or the packaging.
- What education and/or training do you have that relates to your work?
All of our technicians have standard background checks; they are professional, skilled, efficient, and respectful. They wear masks, gloves, and shoe covers, and they have been briefed to keep their physical distance in accordance with Covid-19 protocols.