FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Here at Gladiator Repipe, we believe in fair and transparent pricing. We always estimate on-site to ensure the most accurate assessment of your project — no guessing, no hidden fees. For major jobs such as whole-home repipes and sewer replacements, our estimates are completely free of charge. We also offer special discounts for new customers, including up to $1,000 off — up to 10% — so you can get the quality service you deserve at a price that works for you.
- What is your typical process for working with a new customer?
Here at Gladiator Repipe, working with a new customer always starts with listening. We take the time to gather as much information as possible about your home and the issues you're experiencing — so we can fully understand your needs before recommending any solutions. From there, we send a technician on-site to assess the situation firsthand and provide an accurate estimate before any work begins. No guessing, no surprises — just honest answers and the right solution for your home. For our major services, including whole-home repipes and sewer line replacements, we also back our work with a lifetime warranty, because we stand behind everything we do.
- What education and/or training do you have that relates to your work?
Our crew participates in weekly meetings dedicated to safety, ongoing training, and open discussion — covering new information, lessons learned, and evolving best practices in the field. These meetings keep our team sharp and create a strong culture where every voice is heard. Beyond that, our technicians hold a range of industry certifications, including NASSCO certification, ensuring that the work done in your home meets the highest professional standards in the plumbing industry.