Elite Rooter San Mateo
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From first call, to the responsiveness of the professional Technician was a great experience that provided a prompt solution !!Definitely a return customer, if ever needed!RPJan 29, 2020Review from GoogleElite Rooter San Mateo's reply
Hi Ronald, We're happy to provide you prompt service! Thank you for the 5 star review!
David Herb was an excellent plumber. Incredibly nice and professional.Nov 15, 2019Review from Google
Wonderful experience with David S. He laid out the options for me and provided quick service. Was able to break down plumbing lingo into layman's term and had me understanding what was actually going on. Elite Rooter has a great plumber in David. Will definitely recommend to other people.Nov 18, 2019Review from GoogleElite Rooter San Mateo's reply
Thank you for the 5 Star Review, Jonathan!
I want to thank David for doing an awesome job clearing my drains. My lav drains were back up over night. I tired to clear them myself and was unable to clear them. I made an appointment with another company but it was going to be very late before He got here. David was working on my neighbors drains. i asked him his rates he walked to look at my drains and brought his drain machine and cleared it in no time. I thank God for sending this wonderful man to come and help me.Dec 3, 2019Review from GoogleElite Rooter San Mateo's reply
Thank you, Vivian! We think David is awesome, too!
David S. was really helpful and knowledgeable. Provided great customer service along with his plumbing expertise. Will use Elite Rooters for my plumbing needs going forward.Nov 18, 2019Review from GoogleElite Rooter San Mateo's reply
Thank you, Mike!
Elite Rooter San Mateo verified
- What should the customer know about your pricing (e.g., discounts, fees)?Elite Rooter charges by the job not the hour so our clients know the price before we start and there are no surprises afterwards. Please ask about coupons that we often have for our drain cleaning services. We always offer 15% discounts for our seniors, military and educators. Coupons/discounts cannot be combined.
- What is your typical process for working with a new customer?We schedule same day appointments as needed or we can schedule at a time and date that works best for you. Once scheduled you will get a call from our technician when they are on their way to your home/business. Upon arrival the technician will diagnose the plumbing problem, communicate with you possible solutions and then if approved by you, the technician will start the work. We do not charge any trip fees and other hidden costs. All estimates are complimentary.
- What education and/or training do you have that relates to your work?Elite Rooter is a state licensed, full service, plumbing company. This means that we have to maintain industry standards to stay licensed. All of our technicians are experienced plumbers, with years of in the field knowledge and are certified. We believe in constant education and training. We have training sessions at our office 3 times a week where we discuss and train on all aspects of plumbing so we can provide a truly Elite experience to our clients.