FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic fee, including travel, is normally $75.00. After the diagnosis, we will inform the customer of the problem and give them options for repair.
- What is your typical process for working with a new customer?
For customers with a broken unit, we normally take photos for the customer to see what the problem is or to educate them. We inform the customer of what it will take to do any repair and the cost. We show the customer the old part and offer to leave it with them, if they want. For customers wanting to replace their old unit or want a brand new installation, we always do the work under a city or county work permit. This will bring in an inspector to inspect and approve the work. This insures the customers that they are getting a high standard installation. Our process with the customer is: 1) We visit the site to talk with the customer about what she/he want. 2) We look at the entire system, such as the electrical, gas line, plumbing, and ductwork to determine what will bring system up to the city's or county's latest code requirements. We give all this information to the customer. 3) We give the customer a price quote. These three steps of no cost to the customer. 4) If the customer agrees, we go into contract and submit the permit application. Once the permit is issued we schedule a date to begin work. For customers wanting a maintenance service program, we explain what this involves, such as number of visits and what we do on each visit. It's a lot more than an air filter change.
- What education and/or training do you have that relates to your work?
Senior technician, Hayward, did not know how to read a tape measure at age 20. He received his initial training in the HVACR work as a full-time volunteer in Brooklyn, New York, working 44 hours a week for 17 enjoyable years. Rooming and boarding, along with medical, dental, and other necessary care were provided, so making money was not his objective. It was helping a cause that he dearly valued down to this day. Eventually, he became a lead HVAC Technician in a one million square feet commercial building and a host of residential apartment complexes. He specialized in preventive maintenance and repair. He joined a team in writing up Preventive Maintenance procedures for HVACR systems that included water chillers, water coolers, air handlers, package units, supply fans, exhaust fans, dust collection systems, boilers, hydronic systems, and things like these. Upon leaving Brooklyn, Hayward started a family and began secular employment at the the University of California in Berkeley in the HVAC Shop. He has been sent to specialty classes to meet the demands of the position, such as York centrifugal and absorption chillers, Trane absorption chillers, Mitsubishi City Multi units and the campus' control systems. His training did not end with departure from UC Berkeley. He continue to go to classes that offered VFD controls and Automated Logic Controls, and residential installations.