FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Pro Builders & Design, we believe in transparent and fair pricing. Here are a few key things to know: No Hidden Fees: All costs are clearly outlined in your estimate. We do our best to avoid surprises. Custom Quotes: Every project is unique, so our pricing is tailored based on your specific scope of work, site conditions, and design choices. Design Credit: If you move forward with construction after the design phase, your design fees are credited toward the total project cost. Payment Schedule: Payments are broken into manageable phases tied to project milestones, so you pay as the work progresses. Seasonal Discounts: Occasionally, we offer limited-time promotions or discounts for projects that align with our current schedule. Competitive Pricing: We always aim to provide the highest value—not just the lowest price—by combining quality craftsmanship, efficient project management, and great customer service.
- What is your typical process for working with a new customer?
At Pro Builders & Design, our goal is to make the process smooth, transparent, and stress-free. Here’s what you can typically expect when working with us: Initial Consultation: We start with a free phone call or in-person visit to understand your vision, goals, and budget. This helps us determine if we're the right fit for your project. Site Visit & Evaluation: We schedule a site visit to assess the property, take measurements, and evaluate any conditions that might impact the design or construction. Design & Planning Phase: If plans are needed, we connect you with our in-house designer or architect. We work closely with you to develop a layout and design that meets your needs and complies with city regulations. Detailed Estimate & Scope of Work: Once the design is clear, we provide a detailed scope of work, timeline, and pricing breakdown so you can make an informed decision. Permitting & Approvals: We handle the permitting process, working with city officials, engineers, and inspectors to get the green light for construction. Construction Phase: We begin building, with regular updates, inspections, and walk-throughs. You’ll have full visibility into progress and schedules. Final Walkthrough & Completion: Once the job is complete, we do a final walkthrough with you to ensure everything meets expectations. We don’t consider the job done until you’re fully satisfied. We’re here every step of the way to guide you through the process and make sure you feel confident in your investment.
- What education and/or training do you have that relates to your work?
At Pro Builders & Design, our team brings a strong combination of hands-on experience, formal training, and ongoing education in construction and design. Licensed & Certified: We are fully licensed general contractors with years of experience in residential remodeling, ADUs, and new construction. Technical Training: Our team has completed specialized training in building codes, project management, structural framing, and energy-efficient construction. Design Expertise: We work closely with architects and engineers and stay current with trends in modern and functional design. Continued Education: We actively participate in industry workshops, code updates, and safety training to ensure our knowledge is up to date. Most importantly, our education continues every day on the job—refining our skills and delivering top-quality work for our clients.