8. Ed’s fence repairs
- 3 years in business
- 115 hires on Thumbtack
- Serves Santa Cruz, CA
"This is my first rating on thumbtack. I have to say I was happy to find a reference service such as thumbtack, which lead me to find Edwin's fencing. I had a smaller fence issue I had originally posted help for and got a very reasonable quote. So after researching others who bid for the project and checking work background and photos of other projects done and references, I hired this company for that smaller fence project. Edwin was personal to talk with. He was kind and very professional. I got a reasonable quote for the first smaller project and was pleased with his quote. We set a day and time which he fit me into the schedule for that project rather quickly from hiring on thumbtack to speaking on the phone (timely replays). Subsequently, before we could get to that project the big storms hit our area. As a result of the high winds another section of fencing was wiped out!
The series of storms "took out" almost half of the fence in my front yard, this time. I texted him that night about 7:30pm when I got home and seen that. He texted me back, right away. I submitted pictures for the more urgent fencing project (putting the first project on hold). I got a reasonable quote that I was able to afford. I hired him for that big project, too.
My point that I wrote this review in more detail is simply stated:
I was impressed how he was timely in reply as it establishes to me, that he was flexible on a more "urgent based project" requested of him.
That (in my opinion) says a lot about his company and his work ethic, in meeting the client/customer's needs as they change. He had shown a willingness to re-evaluate and work with a new situation, without being hesitant. It also established (in my opinion) he had all the boards and post, that would be perfectly matching up with the rest of the fence on hand supply. This project was a large section that was damaged and down.
the type of fence posts and boards I have all the way around a small little "pasture" I have is not what I see as a standard fence. I thought for sure he would need to order more for this. However, again that was not an issue. He was prepared.
He came out a few days later and fixed it for me. He matched the fence post for the entire yard to keep it uniform. you can't tell there was any fence damage and what part was down.
He cleaned up and removed the damaged fence, supervised the project as well as did it himself with his crew all the way to the end.
I wasn't home when he was here. I know all of this because I have cameras around my property and I watched his work from
Cameras sitting at my work at my desk! He knew I wasn't home. This should say a lot. He worked the entire time. He had no idea I was "supervising" the project from another location.
I wrote these details specifically to vouch for his ability to "change gears" as he must have all those items ready to go on hand (for the most part) so for the clients/customers, as in my case, I didn't have to wait for ordering of any supplies. There was no wait time (other than the rain and wind to stop) for me. He and his crew worked as promised start to finish even when the customer wasn't home, he held to his work ethics!
I want others to know, if your considering anyone to do a fence project, please know Edwin's fencing will take time to learn all the details for your job tasks and projects and do a stellar job!
And as far as that smaller project originally, I'm hiring him back for that soon, as well.
Thank you Edwin's fencing and the crew! You rock!!"