FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For most work, our fees are standard at $80.00 per hour. We also do remote support when the situation deserves at $40.00 per hour. We do like to get details via a quick phone call so that we can give an accurate estimate. There are many times that a phone call can resolve simple issues without charge. Advise is always free.
- What is your typical process for working with a new customer?
Our story is simple! Business or Home, Santa Cruz Digital Solutions provides its customers with affordable and practical computer repair and IT solutions. We can help with any anything from Network Administration to PC and Mac Repair. Santa Cruz Digital Solutions consultants are IT Professionals with extensive experience improving the small business and home office environment. With our numerous years of experience, we offer a comprehensive set of services.
- What education and/or training do you have that relates to your work?
Microsoft MTA and MCSA. Dell Field service certified.