FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 20% off your first service. Visit our website luckysponge.pro, create a booking and add promo code "FIRST20" when booking. We also offer big discounts on recurring services. Discounts on recurring services will be reflected in the booking process on our website: luckysponge.pro
- What is your typical process for working with a new customer?
We want to provide the most convenient booking experience for each client. You can make a booking in two ways: 1. Go to luckysonge.pro, click "Book Now", fill out the short form, and complete your booking. Share any important details we should know in the Special Notes or Instructions box. The whole booking process is online and takes about a minute. If you have any other questions, you can write to request a callback. After booking, you'll receive a confirmation message on your phone number. 2. Don't want to book online? We're happy to take your booking over the phone! Just call us or send a text message and we will call you back.
- What education and/or training do you have that relates to your work?
We work only with experienced cleaners who have at least 2 years of experience in the cleaning industry.