It’s free with no obligation to hire
Hired 438 times
6 years in business
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Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Jul - Dec
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Oscar and his team did a thorough and professional deep cleaning on house. We plan on calling them again for any cleaning services in the future.Sep 9, 2019Verified
Oscar delivered a clean house. I am very happy with his work. Just what I needed. He is very conscientious and cares about his work. I am very grateful to have found him.Dec 14, 2019Verified
Oscar was very prompt to respond and came to do a free in-person consultation almost immediately! Him and his partner did a great job cleaning our townhouse. Thanks Cleaning Crew!Feb 7, 2020VerifiedThe Cleaning Crew's reply
Thank you very much!
The Cleaning Crew cleaned my house thoroughly and in a timely manner. The owner came to my home beforehand to provide an estimate and discuss what I needed done. I found him to be fair and professional. The team worked really well together. I’m looking forward to using them on a regular basis.Oct 22, 2019Verified
Oscar came to my house to do an inspection and said he can do the job for $350. And when I agreed to pay him $350, he bumped up the price to $475. Clearly, he's not a man of his word. He wasted my time by doing an inspection and boasting about his reviews rather than sticking to his words. Please save yourself sometime and look elsewhere.Feb 2, 2020VerifiedThe Cleaning Crew's reply
Sr, I’m going to clarify this situation things were not as you posted here!!! First, you tell me over the phone that you had cleaned the house a month back, which was a lie house was filthy from at least 1 or 1.5 years without cleaning!!! Then I told you $475 detailed cleaning, and you reaction was no no no that is an insane price! Give me something more reasonable and then you started saying ( is not going to be this house only, after this job if I like it you can go clean my new house and is going to be on reoccurring basis, that was a lie too; if you did not cleaned the house we were discussing about you think I was going to believe you about the new one!!!). Since you were complaining about the price, no point of wasting my time and head to the door, on my way out you said I pay you $250 I laughed and said, go ahead and find someone else that might be willing to clean it for this crazy amount, to me not worth my time to do it. Then you asked me again how much will be the lowest you can do it, I said $350 but not as detailed as you want you agree And I’ll do it but not detailed I replied; you said $350 and Very well detailed And we were back and forth, I told you again not as detailed as you want, if you want a good detailed job $475 as original price was up front, then you shout at me and my employees, “ get out of here, I don’t believe in your reviews and you are not a men of his word, I agree to $350 and now you are bumping to $475, I’ll look somewhere “. I said fine do as you pleased, I’m pretty sure you may find that person to clean 3 filthy floors and garage for such a price!!! Not worth my time to do it, I do this job to make a profit, not to make favors and put money out of my pocket to pay my employees; Who does that???
- What should the customer know about your pricing (e.g., discounts, fees)?We do not match somebody else’s prices because our quality surpasses theirs. We do not give discounts, we work so hard to earn a decent prices.
- What is your typical process for working with a new customer?Well before I start with a new project or new customer, I like to personally contact them in order to understand their needs. Let them know that I’m available to do an on-site consultation (walkthrough) this way is better for them to get an exact pricing and me to get a better scope of the job in question; Once hired, we send a confirmation by the app or text message detailing the type of service name of the crew members and a contact number; we also going to ask for yours in case we need to update our status.
- What education and/or training do you have that relates to your work?Before starting my business, I worked with two ladies. With one of them did everything about cleaning. The other one hired me to do the same but also to clean windows in most of the houses she have.