IT Real

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Customers rated this pro highly for responsiveness, work quality, and professionalism.

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Nancy G.

Jul 10, 2022

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Hired on Thumbtack

Hired on Thumbtack

My experience was great! I had an issue that needed trouble shooting and he was patient and got everything to work!

Details: Personal (Home) • Technology support • Office automation • Computer • My home, venue, etc. • Remotely (phone or internet)

IT Real's reply

Hello Nancy, it was great to assist you with your devices to operate your business more efficiently, wishing you continued success!

Network Support Services

Robert s.

Apr 27, 2022

IT Real showed me how to set up my email client and how to use Microsoft Office. They also performed diagnostic tests and made both my desktop and laptop run better than before. I highly recommend you choose them to service your IT needs.

IT Real's reply

Hello Robert, it's been a pleasure to provide you computer services and training, we truly appreciate your recommendation!

Cameron p.

May 6, 2022

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Hired on Thumbtack

Hired on Thumbtack

Amazing work, definitely would recommend this pro

Details: PC • Desktop • System error or blue screen • My home, venue, etc.

IT Real's reply

Hello Cameron, thank you for being a fantastic customer, best of luck to you and operating your business.

Computer Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Price is by the hour depending on the service, includes consultation, support, and labor. There is an on-site travel fee depending on distance. No additional fee if the job is remote or if the device is dropped off. If your device is dropped off, it will be completed by the following weekend and you will be charged a flat fee instead of hourly. Price does not include cost of subscription plans or licensed software.

• What is your typical process for working with a new customer?

  First of all we would like to learn what you want to achieve or the issue you are trying to solve. We will determine if the job is capable, an estimated time frame, and then proceed with providing the services.

• What education and/or training do you have that relates to your work?

  - Ran a computer / device repair service during undergrad - Former CompTIA A+ Certified (IT Certificate) 2015-18 - Worked as a production specialist at a data storage company building and testing network attached storage and servers - Worked in product team creating how-to videos and articles demonstrating various software on Windows, macOS, Linux - Also tested software for storage appliances, managed a lab with data center technology and Windows / Linux virtual environments - Worked at a large company utilizing various hardware and software in Mac ecosystem - Worked at a computer peripheral company, troubleshooting issues on web systems