FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Price is by the hour depending on the service, includes consultation, support, and labor. There is an on-site travel fee depending on distance. No additional fee if the job is remote or if the device is dropped off. If your device is dropped off, it will be completed by the following weekend and you will be charged a flat fee instead of hourly. Price does not include cost of subscription plans or licensed software.
- What is your typical process for working with a new customer?
First of all we would like to learn what you want to achieve or the issue you are trying to solve. We will determine if the job is capable, an estimated time frame, and then proceed with providing the services.
- What education and/or training do you have that relates to your work?
- Ran a computer / device repair service during undergrad - Former CompTIA A+ Certified (IT Certificate) 2015-18 - Worked as a production specialist at a data storage company building and testing network attached storage and servers - Worked in product team creating how-to videos and articles demonstrating various software on Windows, macOS, Linux - Also tested software for storage appliances, managed a lab with data center technology and Windows / Linux virtual environments - Worked at a large company utilizing various hardware and software in Mac ecosystem - Worked at a computer peripheral company, troubleshooting issues on web systems