|Sunday||12:00 a.m. to 12:00 midnight|
|Monday||12:00 a.m. to 12:00 midnight|
|Tuesday||12:00 a.m. to 12:00 midnight|
|Wednesday||12:00 a.m. to 12:00 midnight|
|Thursday||12:00 a.m. to 12:00 midnight|
|Friday||12:00 a.m. to 12:00 midnight|
|Saturday||12:00 a.m. to 12:00 midnight|
Ali's Pet Care
About this pro
From the beginning, unable to maintain a time schedule, slow response of any to emails or texts. Showed up late for every single appt with me, as much as 7 hours. Did not follow oral agreement one time, had made many promises, none of which were fulfilled. Took my pet away from my house, without asking or even telling me. Multiple times I had asked price with no answer. After I returned home from a long drive, I had to drive to pick up my pet, then waited an hour for her to actually show up. She has no sense of time, and does not follow through on verbal agreements. When I got home finally, my pet was so hungry and thirsty. And she refused to give my house key back to me making me change the locks. And still had the nerve to tell me I'm rude. I SERIOUSLY REGRET HIRING HER!!!!Oct 25, 2016VerifiedAlison P.'s reply
I feel that it is everybody's right to have an opinion and to be allowed to freely share that opinion as a review on a service provided to them. I welcome any reviews positive or negative, as it helps me to learn and develop both personally and professionally. That being said, this is the first time that I have ever responded to a review. I am not responding because it is a negative review, but rather because the majority of what has been said is simply untrue. * Anything written in quotation marks below has been directly copied from text message correspondence between myself and Courtney. Thumbtack will not allow me to attach the conversation, or pictures of the conversation per their policy (due to the fact that text messages may contain personal information) *** I will be more than happy to provide supporting documented conversation excluding personal information upon request *** This has been a new experience for me, through which I have learned many valuable lessons. I take great pride in what I do, and never take for granted the faith that people are putting into me when entrusting me with not only their furry family members, but also their home and belongings. Courtney originally made a request on Thumbtack to me in April. She said that she needed someone immediately, however, continued to reschedule. It wasn't until October after I reached out to check on her and 3 more rescheduled appointments times that we finally met. Courtney was correct about the 2 occasions for which I ran late due to traffic, however late by 7 hours is an extreme exaggeration. I felt awful and was genuinely apologetic, kept in contact, and even discounted the total cost without request. In my defense it is very difficult to keep a schedule with someone whom is so unstructured and flakey with theirs. I picked up her ferrets "kids" accommodating her request, as Courtney and I had discussed, I did ask / offer to stay at her house in because of distance. She was accepting of that leaving it as an option as a matter of convenience for me (which was appreciated as we live an hour apart) Courtneys request has remained the same since April; She asked me to pick up her ferrets and watch them when needed on an hourly basis or while away which is exactly what was done. Courtney commented that ("she" referring to me) "She took my pet away from my house, without asking or even telling me" this statement is unwarranted, and completely untrue. I didn't realize that there was a need for 'permission' to follow her own direct request. I also communicated with Courtney via text and call that I had arrived and had them with me. There was text conversation after that back-and-forth between the two of us, both over the phone and through text.so I'm certain that I not only did what she wanted but we spoke about it at the time and afterwards as well. Anyone who has ever spent any amount of time with ferrets knows how incredibly curious they are and that they get into everything (they require 24 hour supervision) I planned on staying there, however after spending a short amount of time at her residence I was very uncomfortable for reasons that, to protect Courtney's character, I will not disclose. I gathered any and everything the ferrets could possibly need and we headed back to my place. As discussed I watched them over the weekend while she was away (approximately 72 hours) ( I spent 3 hours making sure that there was nothing that they could possibly get into) During which time in addition to text from Courtney, my texts, both in response to and reaching out to her were in excess of 45. I've learned over time through experience as a professional that professional and personal courtesy and respect are of the upmost importance and sometimes that means simply biting your tongue. In her review Courtney says that I called her rude, Which is not the case. When she returned home I offered to drive her "kids" to her (an hour away) Our original conversation in regard to her timing and plans was that she was to return at five or 6 PM (depending upon traffic). I planned my day with clients accordingly. I reached out to Courtney that day. she responded (around noon) and said she'd be home at 1 o'clock and must see them immediately, there was absolutely no way that she would / could wait to see them. Shortly there after she text again "looks like I'll be back closer 2 o'clock". 4 o'clock rolled around and I got a text stating that they were stuck in Santa Barbara. She asked if could I please bring them to her. I was south of Calabasas at the time, so I responded to her realistically with timing. She told me that would be too long and she couldn't wait, so we agreed to meet at a more mutually convenient location with an approximate time of 5:30 with the understanding that we would try to be there in a timely fashion, however traffic would dictate. She arrived around 5:45 and I didn't get there until about 6:15 due to rush hour. When I arrived and located her (we met at a store parking lot) I took the ferrets in the pet carrier handing it to her telling her the goings on of the weekend (how great they were) and important information (that they had just eaten, gone to the bathroom and had been medicated for the evening; within the previous hour.)She immediately pulled them out of the carrier (I would do the same thing) and started giving them Love. My fiancé and her boyfriend were there as well, yet she would not acknowledge any of us when we spoke to her. she would not make eye contact, it was as if none of us were even there. While trying to inform her of any information she might need to know, she would show no acknowledgment. When she asked what she owed, I gave her The total and informed her that I was taking a certain amount off as a discount (even though there was no fault other than traffic) she said "Okay, well I'm going to have to think about that" in reference to not being sure if she was going to pay me and how much if she did. Although biting my tongue may have been the more appropriate thing to do, it was the last straw. I asked her if she realized how rudely she may come across to people at times. Once again, she reiterated that she would not be paying me and was very unhappy. Stating again that she never heard from me, and was not able to get a hold of me the entire time she was gone, that I didn't feed her animals, and that she "just knew" that they were unhappy. At that point I had given her everything of hers and was reaching to give her the key and receive payment. When she denied payment I made the decision to hold the key in efforts to come to resolve. That is when she sped off saying unkind and nasty things out the window along the way. Leaving her boyfriend (who was there with her) in the parking lot. I do understand and can relate to the ability to be very emotional when involving someone or something that one loves and cares for deeply. Although I may not agree with her actions / attitude, If there had been any wrongdoing or oversight on my part I could at least try to understand her behavior. That not being the case I was very hurt by her words and actions. As I stated before I take great pride in what I do, some may find that silly but it's important to me that my clients know that their furry loved ones are in the best possible hands while they are away. I want my clients to be comfortable and worry-free while their loved ones are in my care. I approach every situation as if my clients animals were my own. Whether or not she realizes it and wants to admit it I took very good care of her ferrets and went out of my way the entire weekend to ensure that they did not have to be in a cage and had 24 hour supervision. I do not want to speak down about Courtney, or anybody else,so please don't misunderstand my next comments. Upon initially meeting the day before she left everything went smoothly. Courtney was very friendly, all smiles and seemingly happy / normal. It was very obvious that she had a "different" type of attachment to her "baby" and "son" as she calls them, quite frankly I respect the fact that she takes incredible care of them. They are very lucky to have her. That being said throughout the weekend, I would receive text messages requesting pictures, for example back to back to back to back at all hours. What I mean by that is she would ask me for a picture which is absolutely no issue, in fact I try my best to do that for all of my clients anyway. With her however she would ask for a picture, I would send a picture she would respond with asking for another picture I would send a picture and she would continue with a few more text within a matter of minutes asking me to keep sending her pictures. Please don't misunderstand I'm happy to do so but her text messages and their implication were very abnormal. Either way I obliged. Upon the culmination of my watching them when we met so that they could go back to their mama, one of the reasons that she said she was not paying me and was terribly unhappy was because she could not reach me all weekend and I didn't respond to her all weekend when in fact as I stated previously my texts, in less than 72 hours totaled over 45 in number (to clarify these were not only my texts and pictures reaching out, but continuous back-and-forth conversation, it's not as if she wasn't receiving my messages and pictures.) in our previous texts about feeding Courtney informed me that she had fallen a few hours behind and still hadn't left town. I asked her what time she left her house so that I could arrive accordingly. She replied with the time that she left and also stated that she had fed them as well. A short bit later Courtney was very cold and angry via text, saying that they hadn't eaten since very early that morning. I based my timing and actions upon her information and instruction. I hope that this novel has helped to shed a better light and truth of the situation.
Ali did a fine, caring job with what we requested. We want her to come back. So does our critter, he told us.Jul 8, 2016Verified
So far, so good. We interviewed Alison, checked her references and hired her for a future job. She seemed very professional, friendly with our dog and congenial.Nov 7, 2015Verified
She was available on short notice to check and feed my older labs. Texted me about her visit with "my girls". Left me feeling that all was well at home'Nov 5, 2015Verified
Excellent service!!! I recently adopted a dog Freckles, who had just lost her owner. I was looking for a groomer who could come on a sunday and bathe her. Allison was able to make room for us. Freckles took to her right away and she was clean before we knew it! I will be using Allison for training and other services, as well! Very glad to have found Allison!Oct 28, 2015Verified
Top Pro status
- What is your typical process for working with a new customer?I like to set up a time prior to the desired start date to meet with both you and your furbabies to make sure that it's the right fit all around and everybody is comfortable in moving forward.
- How did you get started doing this type of work?I was fortunate to have started in the Veterinary field when I was 15, with over 20 years of experience it's still my passion.
- What types of customers have you worked with?Any and All animal lovers welcome :-) 🐱🐶🐴🐩🐮🐷🐑