I retained WIS to conduct a delicate social media investigation. I had an immediate response, a tailored outcome that included a thorough analysis. All the contact I had was directly with the principal, and he was fantastic at explaining the process and alerting me to the realistic outcomes that I could expect to receive. I consequently had realistic expectations - and before I actually paid for anything - about what might be possible. I did not ultiamtely find everything I wanted but it was very clear indeed that WIS went well beyond the extra mile to help me, left no stone unturned in researching the issue and looking for an answer. As an example of going beyond the extra mile, WIS kept on the matter after sending me the report that I had paid for and voluntarily provided me with an update report that did contain additional useful information. Who else would stay on the case like that? I doubt it is industry practice, but it is the way WIS actually did things for me. I found WIS very polite, very responsive, very quick, very thorough and totally objective. I would have no hesitation in recommending WIS, and I personally will not waste a second looking elsewhere if I ever needed work of the sort WIS does to be done for me. It was an excellent experience, and good value for money as well.