FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
There is a 6 hour minimum requirement for every city with the exception of our location, Modesto and Ceres, however that is subject to change depending on drive time. We do NOT haul away trash items under any circumstances. Donations that are permitted per your city or store guidelines can be hauled away by the team while working if needed as part of the service, but please keep in mind that it takes away from the time we could be there assisting with the organization process. We do NOT provide supplies for organizing as part of the rate but we do offer shopping services for supplies that may be needed and approved by you for the job. You are responsible for a shopping fee ($75 an hour for the lead) for time spent searching for items and potentially having to return items rather online or in store as well as store cost for the items. We do NOT hang items, install or uninstall units, nor assemble or disassemble complex furniture items but we can assist you with outsourcing. There is a deposit required and it is based solely on the amount of workers and the drive time to and from the location to guarantee your time and date. Once the job is done (not necessarily complete but done for the day), the deposit is deducted from your total the day of service. Deposits are NON REFUNDABLE as we are guaranteeing a date and time that can be provided to another potential client. If deposits are sent prematurely and no day and time is confirmed within 30 days, deposit is deemed forfeited. Rescheduling is permitted 1 time per booking if done within 72 hours of our scheduled arrival date and time. Under NO circumstances will we allow multiple cancellations. If cancelled after the 72 hour mark or the 1 time permitted cancel, rescheduling will NOT be permitted unless a new deposit is provided and the 1st deposit would be forfeited. Please NOTE: If we arrive to a job and we are not permitted access by our scheduled start time, we will NOT stick around and not only will the deposit be forfeited but you will be required to pay or minimum hours for your location which ranges from 6 to 10 hours of work time. We arrive 10 to 15 minutes earlier than our start time to allow time for set up but you are not responsible for our early arrival unless agreed upon at arrival. If we are working 2 consecutive days or more for you, hotels stays are a necessity and will be at the clients expense. Enough beds must be provided for the amount of organizers on the job. Separate rooms are not necessary as long as the beds accommodate the organizers - beds need to be a minimum of full in size, no twin beds, no shared beds, no bunk beds, no air mattresses, and no cots. If there are 3 organizers, 3 beds are required and can be in the form of 2 beds plus a sofa bed not just a couch. Hotel will be chosen by the team and will have maintained a 4 star rating and above. Pricing will be provided to the client prior to booking the 2nd day to allow the client to make an informed decision. Pricing breakdown: Lead Organizer $75 an hour Additional $55 per person, per hour Makeover Services $85 an hour Additional $65 per person, per hour Packing/Unpacking $130 an hour ( 2 organizers) Additional $55 per person, per hour (if there are stairs involved it is an additional $10 per person per hour) Hoarding Lead $180 an hour ( 2 organizers) Additional $75 per person, per hour If you live in an area where parking is not provided and there are fees for parking, that amount will be added to your total. We do NOT charge for travel time or gas but toll booth charges are an added addition to your total. Our rates never change unless we encounter hazardous conditions, live bugs such as mice, roaches, silverfish, bed bugs, etc. In that instance we will discuss the new rate and have a solid agreement before moving forward.
- What is your typical process for working with a new customer?
A conversation over the phone is how I typically start, that way I can hear what a client is needing, then I have you send photos or we FaceTime if possible so I can see the space or spaces needing the work.
- What education and/or training do you have that relates to your work?
My training comes from my everyday life. I am a mother of 5 active children and a husband who is a DJ that travels state to state. I do things that seem normal to me (astounding to others) to maximize on our living space and to create the most efficient space possible without taking away from my 7 personality household and that is better experience than any training or education can give me!