FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At The Handy Hive, I keep pricing fair, honest, and based on the work that needs to be done. Every job is different, so I’ll give you a clear estimate after understanding what you need. No hidden fees, no surprises — just straightforward pricing that matches the quality of the work. •Smaller jobs (like light fixture installs or minor repairs) have flat or hourly rates. •Larger projects (like fireplace makeovers or fence installs) are priced by the job based on time, materials, and scope. •I offer free estimates, and I’m always upfront about what’s included before I start. If something unexpected comes up, I’ll let you know first — I don’t do surprise charges.
- What is your typical process for working with a new customer?
1.Initial Contact You tell me what you need — whether it’s a quick fix, a fence install, or a full fireplace makeover. We can talk by call, text, or message (whatever’s easiest for you). 2.Free Estimate I ask a few questions or stop by if needed to see the job. I’ll give you a clear, fair estimate — no pressure, no hidden fees. 3.Scheduling the Work Once you approve the estimate, we pick a day and time that works for you. I show up on time, ready to work. 4.Getting the Job Done I complete the work with attention to detail, keeping the area clean and communicating if anything unexpected comes up. 5.Walkthrough & Wrap-Up Before I leave, I’ll walk you through everything and make sure you’re 100% satisfied with the results.